Technology Specialist

Job Description

Preventing and fixing problems on technologically advanced, high-speed machines that produce top-notch products for ¼ of the world’s population is no easy feat, but it’s worth it when you’re recognized often by your manager, supported by your team, and see the products you produce being used by your own family at the end of the day.

In this role, you will:

• Support the day-to-day operations of PC’s, servers, and networking equipment for the manufacturing location. Coordinate small to medium size IT (Information Technology) projects for the plant and contribute to large IT projects.
• Support site personnel in the office and manufacturing areas. Key stakeholder and working relationships will be established with engineering, infrastructure, and business depending on the assignment and project scope.
• Work within the ITS (Information Technology Services) Infrastructure Coordination & Delivery Manager’s Team and may take functional work directions from others at the facility.
• Install and support network equipment with guidance from Network Operations team.
• Coordinate or perform new physical or virtual server installation, IOS upgrades, critical patching, and maintenance with assistance from the server team.
• End to end roadmap ownership including ordering, imaging, troubleshooting, and maintaining accurate inventory management through Service-Now.
• Manage multi-function devices and printer fleet. Procure and provide basic support, escalate issues to printer vendors.
• Install and support UC equipment with assistance from the UC operations team.
• Assist with new equipment requests and some configuration.
• Document and coordinate IT hardware surplus equipment process for inventory purposes and asset disposal.
• Provide operational support to the mill related to computer systems and installed applications, resolve minor infrastructure problems, and escalate higher impact issues.
• Lead the planning and execution of mill infrastructure projects.
• Manage and coordinate local Infrastructure vendors work at site.
• Ensure LAN/WAN and related computer systems are compliant within established control procedures.
• Review and control access to MDF and other sensitive areas with established control procedures.
• Maintain site IT Business Continuity Plan.
• Maintain a 1 to 3-year IT plan.
• Seek out and relay future technology recommendations between mill and centralized technology teams.
• Coordinate technology recommendations and changes from other teams.
• Perform site IT administration support, request new employee accounts (LAN, email, etc.), provide IT on-board training. Procures IT infrastructure components according to Kimberly-Clark established procurement process.
• Provide education to mill users on Kimberly-Clark available technologies and their proper use. Manage communication plans for recent technological implementations.
• Facilitate collaboration between stakeholders who share common objectives.
• Demonstrate a commitment to quality performance through personal example by adopting a customer-based philosophy in the level of service provided.
• Demonstrate an analytical and systematic approach to problem solving.
• Rapidly absorb new technical information and apply it effectively.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results.

In one of our manufacturing roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

• Associate’s degree or equivalent experience with proven technical skills. Proficient in troubleshooting computer issues. Experienced with Windows operating systems (XP, 7, 10, 11), Windows Server (2003, 2008, 2012), and SQL Server (2003–2019). Knowledgeable in Cisco networking, LAN/WAN, wireless networks, and firewalls. Skilled in Microsoft Office, Office 365, Share Point, and mobile devices (iOS, Android).
• 5+ years of relevant technical experience, or 7+ years of hands-on IT work with proven skills. Strong troubleshooting abilities for computer issues. Proficient with Windows operating systems (XP, 7, 10, 11), Windows Server (2003, 2008, 2012), and SQL Server (2003–2019). Experienced in Cisco networking, LAN/WAN, wireless networks, and firewalls. Skilled in Microsoft Office, Office 365, Share Point, and mobile devices (iOS, Android).
• Ticketing system management for Incident and Request tracking (i.e.: Service Now).
• Carry out all work safely. Adhere to plant security policies.
• Carry out assigned tasks in a timely, diligent, and professional manner.
• Establish proactive, confidence-inspiring clients and support team relationships to ensure support, maintenance and project work meet business goals.
• Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results.
• Communicate with local management and staff in non-technical terms.
• Adherence to Kimberly-Clark standards and procedures.
• Ability to work off business hours as required.
• On-Call outside of business hours to support critical incident.
• Occasional traveling may be required for training or project purposes (5%).

Total Benefits:

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

To Be Considered Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

Veterans and members of the Reserve and Guard are highly encouraged to apply.

Kimberly-Clark will support in-country relocation for the chosen candidate for the role. The benefits provided will be per the terms of Kimberly-Clark’s applicable mobility policies. The benefits/policy provided will be decided at Kimberly-Clark’s sole discretion.

Salary Range: 79,880 – 94,440 USD

At Kimberly-Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow. Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors, such as location, role, skills, performance, and experience. Please note that the stated pay range applies to US locations only.

Primary Location

Mobile Mill

Additional Locations

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time