GUCCI Team Manager Women's Shoes, Selfridges

Key Accountabilities

• Own the overall performance of your department, balancing commercial success, client experience and people development.
• Drive business results by analyzing performance, identifying opportunities and executing impactful action plans.
• Build a strong clienteling culture, growing client loyalty and retention, supporting your team to develop tailored client strategies.
• Embed a high-performance culture through effective performance management, ensuring the highest standards of client experience, selling excellence and accountability.
• Take ownership of the appearance of your department, ensuring it is always presented to the highest luxury retail standards.
• Partner closely with the Store Director and key stakeholders (HR, Training, Merchandising, Operations, Clienteling, Visual Merchandising...) to deliver business priorities.

Key Requirements:

• Proven leadership experience in luxury fashion or premium retail.
• Strong commercial acumen with a track record of delivering results.
• Highly organized, with the ability to thrive in a fast-paced environment.
• Ability to manage performance and develop high-performing teams.
• Excellent communication and stakeholder management skills.
• Energetic, adaptable and hands-on leadership style.
• Passion for luxury fashion, client experience and team success.