BOUCHERON - Store Manager

How you will contributeSales Achievement

• To develop the overall strategies and initiative for daily shop operations and management
• To ensure sales target (monthly/ yearly) is achieved
• To maximize sales by attracting new customers, and public relations.
• To uphold excellent quality, in conjunction with efficient and friendly high-standard of customer service delivery
• To establish and implement action plans in cooperation with commercial team
• To aware of local & surrounding trading environment and its impact on the sales
• To coordinate in-store & promotional events with marketing
• To ensure smooth execution of services taken places at shop and sustain premium brand image

Staff Management

• To train and discipline the staff to reflect business strategy and meet sales goals
• To manage, coach and motivate staff to achieve sales goals and to perform an excellent customer service at all times
• Assist in recruiting, training and retaining talents to meet the needs of business

CRM / Clientele Management & Development

• To develop a quantitative and qualitative boutique database through KPIs, daily approach and tracking
• To analysis a proper CRM follow up system to reflect business strategy and meet sales goals through proper use of these data
• To develop a new High Jewelry VIP clientele through support from commercial team

Inventory Management

• To ensure safety and security are all in place including stocks and manpower
• To ensure proper inventory mix matching to market needs by regular feedback
• To monitor merchandise assortment on a regular basis
• To manage healthy stock level and product mix to reflect sales and customer demands

Visual Merchandising

• To follow proper visual presentation guidelines from HQ to project the brand image and benefit sales through better display presentation

• To make sure timely window and interior display changes pro-actively to feature various new items and create excitement

• To maintain the highest standard of housekeeping (sales floor and back office)

• Administrative Management

• To oversee all facts of store operation including payroll, billing, daily and month-end reports, bank statements and sales reports to head office/accounting

• To control invoices and meet budgetary goals

• Landlord and vendors relationship and management

Who you areExperience, business and technical skills

• Above 5 years of sales leading experiences in luxury industry
• Strong sales driving skill
• Good team management skill
• Good English in both spoken and written

Soft skills:

• Open, passionate, with good communication skill
• Able to work under pressure