• Technical Support Engineer
• L3 MIST Wired Assurance

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

What you’ll do:

• The candidate is expected to work in a highly dynamic and technical environment with a relentless focus on delivering a Remarkable Customer experience.
• Demonstrate ownership of customer-reported issues till resolution.
• Lead key customer escalations within team towards resolution and own stakeholder communication on critical / hot escalations.
• Understand Customer’s impact. prioritize, own and effectively communicate between various stakeholders.
• Closely engage with escalations team and Product teams to drive customer reported escalations towards closures.
• Knowledge Creation, Quality / Continuous improvement initiatives and Training / Mentoring activities.
• Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

What you need to bring:

Must-Have Skills:

• Strong communication and presentation skills—you’ll be the voice customers trust.
• Logical troubleshooting for high-impact network problems.
• Solid understanding of:Networking Architectures & Switching Technologies (xSTP, VRRP, LACP, Dot1x, COS, Multicast)
• IP Protocols (ARP, ICMP, TCP, UDP, DNS, DHCP)
• 802.11x standards, POE, Multi chassis architectures
• Data Center protocols (EVPN, VxLAN, BGP, OSPF)
• Self-learner mindset with appetite for continuous development.

Good-to-Have Skills:

• Scripting (Python, Shell)
• Experience with Cloud Solutions
• Certifications like JNCIE, CCIE, or cloud/wireless technologies
  Who Should Apply?- Engineering graduates with5 to 8 years of experience in technical support for enterprise/campus or cloud networks.
• Professionals who love solving problems, thrive in dynamic environments, and want to make an impact.

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job:

Engineering

Job Level:

TCP_04

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors **will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.**The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.