• Federal Cloud Services Engineer, (Clearance Required
• Secret), On-Site AL, UT, PA, OK

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Works with a team to solve technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers. With in-depth engineering level technical product skills or skills across related technologies, applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers. Beyond the break-fix model, takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life using established clusters of activities which produce a defined outcome. Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services. Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote. End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services. Typical tasks may include incident & problem resolution, and change, performance & capacity management.

• US Citizenship Required
• Clearance Required: Secret
• Flexible Hybrid Role with requirement to work onsite at customer location as necessary, employees will be expected to be on-site 25% or more

Schedule:

• M-F 9-5, Candidate must be flexible to work evening and weekends if required, on-call work as needed.

Education and Experience Required:

• US Citizen, Secret Clearance Required
• Certifications RequiredDD8750 -Security Plus or higher Security Certification (CISSP, CASP, etc)
• One or more of the following preferred:AWS Certified Solution Architect
• Microsoft Certified Azure Solution Architect
• Google Certified Professional Cloud Architect
• VMware Certified Professional
• OS Level certifications are a plus
• Bachelor's degree preferred or Associate degree holder (technical field) with 6- 8years working experience in related fields desired.

Knowledge and Skills:

To excel in this role, candidates must have 6–8 years of hands-on experience in IT systems, cloud services, and technical troubleshooting. Applicants should demonstrate advanced expertise in at least two of the following core technology areas, along with familiarity across several others:

Backup and Recovery Solutions:

• Expertise in configuring, managing, and troubleshooting backup and disaster recovery tools.
• Preferred technologies include Cohesity,Zerto, and VMware DRS. Experience with storage solutions like Alletra MP is highly desirable.

Operating Systems:

• In-depth knowledge of both Linux and Windows operating systems, including installation, configuration, administration, and performance tuning.
• Experience with Operating system-level security hardening and compliance frameworks is a plus.

Containerization and Orchestration:

• Hands-on experience with modern container platforms such as Open Shift,Kubernetes (K8s), and Docker.
• Proficiency in designing, deploying, and managing containerized applications in production environments. Experience with Rancher for orchestration is a bonus.

Automation and Configuration Management:

• Strong background in automating infrastructure tasks using tools like Ansible,Chef, or Puppet.
• Experience in developing and managing Infrastructure-as-Code (IaC) to improve scalability and reliability.

Virtualization Technologies:

• Extensive knowledge of VMware technologies, including vSAN,v Sphere, and ESXi.
• Experience with virtual machine lifecycle management and migrating workloads across hybrid environments.
• Proficiency in KVM (Kernel-based Virtual Machine) for managing Linux-based virtualized environments, including setup, administration, and performance optimization.

Cloud Management and Orchestration:

• Expertise with cloud management platforms like Morpheus for provisioning, governance, and automation of cloud resources.
• Familiarity with multi-cloud and hybrid-cloud architectures is advantageous.

IT Service Management (ITSM):

• Strong understanding of ITSM frameworks, with proficiency in using tools like Service Now to manage incidents, changes, and problem tickets.
• Experience in creating automated workflows and integrations within ITSM platforms.

Networking and Software-Defined Networking (SDN):

• Deep understanding of SDN concepts, including the configuration and troubleshooting of solutions like Aruba NSX,Juniper QFX10k, and PCE Control Plane.
• Familiarity with network routing, switching, and firewalls in hybrid cloud environments.

Preferred Additional Skills:

• Experience integrating the above technologies into secure environments following DoD standards and compliance requirements.
• Proficiency in scripting languages (e.g., Python, PowerShell) to support automation and advanced troubleshooting tasks.
• Understanding of DevOps principles, including CI/CD pipelines and tools like Jenkins or Git.

Responsibilities include:

Customer Support and Troubleshooting:

• Incident Management: Responding to customer support tickets and incidents related to cloud services. Troubleshooting technical issues and providing timely resolutions.
• Problem Diagnosis: Analyzing customer configurations, logs, and metrics to identify root causes of problems and provide effective solutions.
• Technical Guidance: Providing expert technical guidance to customers on best practices, configurations, and troubleshooting techniques for cloud services.
• Case Management: Managing customer support cases through their lifecycle, ensuring timely communication and resolution.
• Escalation Management: Escalating complex technical issues to higher-level support teams or engineering as needed.

Product Knowledge and Expertise:

• Deep Product Knowledge: Maintaining in-depth knowledge of the cloud provider's services, features, and functionalities. Staying up-to-date with new releases and updates.
• Cross-Service Expertise: Developing expertise across multiple cloud services to effectively support diverse customer use cases.
• Documentation and Knowledge Base: Contributing to internal and external documentation, knowledge bases, and troubleshooting guides.

Communication and Customer Interaction:

• Excellent Communication: Communicating clearly and effectively with customers via phone, email, chat, and other channels. Maintaining a professional and empathetic demeanor.
• Customer Advocacy: Acting as a customer advocate within the organization, ensuring customer needs are met and feedback is addressed.

Collaboration and Internal Processes:

• Collaboration with Internal Teams: Collaborate with engineering, product management, and other internal team to deliver a defined solution to an HPE Customer and resolve complex issues.
• Process Improvement: Identifying opportunities to improve support processes, tools, and documentation.
• Mentoring and Training: Mentoring and training junior support engineers on technical skills and customer service best practices.

Requires US Citizen, Specific Location, Federal Clearance

Additional Skills:

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

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Job:

Services

Job Level:

TCP_05

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 105,500 - 243,000 in Alabama & Oklahoma & Pennsylvania & Utah
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors **will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.**The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.