If you are passionate about working in the dynamic environment and deal with complex inquiries, then this role is for you.

As a Payment Lifecycle Analyst in the Payment Operations Team, you will be responsible for ensuring daily production and Key Performance Indicators (KPI’s) are met. You will help delegate workflow, assist team members with complex issues, approve team member’s work, lead, motivate, and work with the supervisor on coaching team’s performance. You will be responsible for making routine and complex business decisions that have both customer and financial impact.

Job responsibilities

• Coordinates and monitors workflow of unit including gathering statistics for performance indicators; daily and monthly volumes
• Provides training and all necessary training tools to team
• Provides help in completing daily work due to absences and scheduling conflicts with team members to ensure no losses are taken
• Maintains accounts under clearing standards, monitors accounts daily for “aging” items making sure items are cleared timely and properly
• Acts as the first line of escalation for problems, responsible for identifying system issues that impact customers and suggesting solutions
• Assists Supervisor in tracking daily activity of team members, attendance, vacation and other appointments and complete team member quality assessments on time, providing timely feedback
• Provides assistance to Supervisor to keep updated procedures on file for all team functions

Required qualifications, capabilities, and skills

• Previous reconciliation experience
• Strong written and verbal communication and problem solving skills
• Leadership skills and the ability to interact with others
• Good understanding of accounting/reconciliation concepts, RCP policies, and account transaction workflow
• Strong research and problem-solving skills
• Knowledge of PC and Microsoft suite of applications

Preferred qualifications, capabilities, and skills

• Previous management experience
• Relevant experience in bank operations and account experience