In this role you will work closely with clients, Sales, Product, Operations, and Client Service to enhance global client satisfaction through the delivery of treasury solutions using robust tools and proven methodology, expert consultation, and client advocacy. This candidate will also serve as a mentor to other team members and act as an escalation point. The team supports products such as API, ACH, H2H and SWIFT.

We are seeking an innovative, passionate, and proactive partner to deliver a seamless end to end client experience. The candidate must be able to consult with clients to understand their technical and business needs throughout the implementations process, then coordinate multi-disciplinary internal and client teams to deliver in an on-time, efficient manner. The individual will manage multiple complex deals/projects concurrently that may have competing priorities, resources, and timelines - and must be able to support broader program management of large clients as well as internal key initiatives. This includes providing consultation to clients on product capabilities, method of payment/currency requirements, gathering and documenting requirements, and analysis and expertise with various formats (JSON, SWIFT MT, ISO XML, NACHA, EDI X12, flat files, etc.).

Ultimately this role is responsible for ensuring client business requirements are translated properly and satisfied throughout the implementation of payment solutions and delivery against the mandated agreements. The candidate will be responsible for solutioning, early engagement activity, participating in finalist presentations, reviewing implementation requirements with clients pre-mandate, and supporting the roll-out of new products in the Wholesale Payments space.

Responsibilities:

Conduct scoping meeting(s) with client to ensure product and technical requirements are understood and satisfied in accordance with the client's business and technical needs, as well as, the firm's capabilities

Attend and lead client engagement including recurring project status meetings

Prepare Project Charter and/or Statement of Work outlining product implementation options and timeline

Use tracking tools and systems to document current status, issues, and risks for all active projects

Establish test environments, validate file formats, execute testing, coordinate back office testing, track test results, and assist client with issue resolution

When necessary, perform impromptu troubleshooting sessions with clients regarding failed testing scenarios

Serve as an effective point of escalation on behalf of client

Attend meetings and training as required to continue development and product knowledge

Attend and demonstrate knowledge and value on pre-implementation calls with clients and Sales.

Adhere to all JPMorgan Chase department policy and procedures

Qualifications:

Cash management and treasury services experience / experience with technical payment solutions such as APIs and e-wallets and knowledge of payment connectivity / file formats preferred.

Seasoned project management and problem-solving skills required.

Client-facing experience preferred.

Excellent verbal and written business and technical communication skills to both clients and internal partners; ability to tailor messaging to relevant audiences.

Excellent analytical skills and attention to detail required

Effective issue resolution and escalation skills

Able to work in a collaborative team environment and partner with colleagues

Willingness to learn and adaptable to change

Proficient in use of Microsoft products (Excel, Word, Project, PowerPoint