Welcome to JPMorgan Chase. Are you looking for an opportunity to provide a world-class service experience at every client touch point and achieve quality leadership in the industry through measurable and proven service performance? You have found the right team.

As an Asset Servicing Announcement Capture Utility Associate, you will be focusing on managing the information capture for corporate action at various points until the completion of the event. As part of the team which process high risk complex voluntary corporate action events and announcement for multiple internal line of business which serves large institutional client, you are crucial to understand the market nuances and manage the risk associated with managing market announcements throughout the life cycle. You will be provided with the platform to interact with other global partners like the middle office teams, client service manager, product partners, and other regional processing teams in the Line of Business on daily operational matters including monitoring, analyzing and advocating continuous improvement of the service delivery relationship between JPMorgan and the client by leveraging various systems and digital tools across the organization. You will work with, and manage through, other operational areas both locally and globally to ensure provision of timely and efficient level of issues resolution.

Job responsibilities

• Develop a thorough understanding of corporate action events, custody and clearing operations processes
• Provide support to the BAU workflow processes and deliver excellent quality of work
• Ensure day to day operations are managed within the key operational parameters determined
• Understand on the strategic platform impact, and how it relates to the BAU process – Lead identification and implementation of tactical and strategic technology and process change requirements to help improve efficiency
• Evaluate operational risks and drive enhancements to strengthen control around manual processes and minimize errors
• Establish a good understanding of client needs and deliver a positive client experience via managing clients’ queries and offering assistance as first priority
• Be a solid member of the department leadership team to motivate and support team
• Communicate and influence behavior upstream and with partners to showcase the good work done at the site and to improve results

Required qualifications, skills, and capabilities

• Minimum of 3 years of industry experience, with proven solid experience in day-to-day operation processing
• In depth knowledge of Asset Servicing and a good team player
• Exhibit strong analytical skills coupled with independent and reliable decision-making skills including taking the initiative to drive change and enhance controls
• Effective communication skills, articulate key risk and challenge the daily processing to management
• Proven experience in driving various process enhancement and digital tools initiatives globally and regionally (a change mindset)
• Flexible, follow tight deadlines, organized and prioritize work and comfortable to deal with pressure and fast-paced environment