Shape the future of travel with Chase. Join our team and leverage your expertise to deliver seamless travel experiences for our valued clients. Unlock your potential in a dynamic environment that values innovation, collaboration, and career growth. Be at the heart of a team dedicated to exceeding client expectations and driving operational excellence. Make your mark as a leader in travel management.

As a Servicing Travel Advisor Lead in Chase Travel, you will play a pivotal role within our team, coordinating travel logistics and resolving complex issues to ensure outstanding client experiences. You will use your expertise in travel management and technology tools to streamline processes and deliver tailored solutions. Your commitment to high-quality service and effective communication will help us maintain strong client relationships and drive the success of our travel operations. Together, we will set new standards for client satisfaction and operational excellence.

Job Responsibilities:

• Coordinate and fulfill travel bookings for clients, ensuring all details align with their specific needs and preferences

• Utilize travel management technology tools to streamline the booking process and enhance the client experience

• Identify and resolve complex travel-related issues, serving as the final escalation point

• Maintain professional relationships with clients, providing tailored solutions to enhance their travel experience

• Monitor and analyze itinerary details, coaching and mentoring junior advisors to enhance team efficiencies

Required Qualifications, Capabilities, and Skills:

• Extensive experience in travel management, including knowledge of travel policies and procedures

• Demonstrated ability to use travel management technology tools, such as GDS systems for booking, ticketing, and itinerary management

• Proven experience in managing client relationships, with the ability to anticipate client needs and provide tailored solutions

• Effective analytical thinking, with the ability to systematically evaluate and resolve travel-related issues

• Strong communication skills, delivering clear and compelling messages in both written and verbal forms