Join the Consumer & Community Banking (CCB) Product Operations Engagement team to support the Product & Experience and Technology (PXT) community - more than 25,000 professionals across Product, Technology, Design, and Data & Analytics.

As an Internal Communications Associate, you’ll help drive the adoption of large-scale change initiatives by developing creative assets, crafting impactful messaging and supporting campaign development that build awareness, educate employees, and foster a sense of community across PXT. You’ll work as part of a team focused on campaign strategy, messaging, content creation, and employee engagement. You’ll gain exposure to a variety of communications and engagement activities and learn from experienced leaders. If you are someone who is organized and visually strong, comfortable managing multiple initiatives, and skilled at turning complex ideas into clear, actionable communications, then this is the role for you.

Job Responsibilities

• Support the development and execution of internal communications plans for change initiatives
• Create and update PowerPoint presentations, graphics, and visual assets using existing templates and brand standards
• Maintain and update campaign plans, timelines, and deliverables in Monday.com
• Review plans and milestones to help ensure teams are prepared for upcoming deadlines
• Draft initial versions of communications content, including emails, presentations, and supporting materials, for review and refinement
• Help translate complex initiatives into clear, audience-appropriate messaging and visuals
• Publish and maintain content in Confluence and other internal platforms
• Support employee engagement activities such as surveys, feedback collection, and occasional meeting or forum preparation
• Collect and help interpret basic communications metrics, such as email open and click-through rates, attendance, and engagement feedback
• Collaborate with cross-functional partners while remaining primarily focused on campaign development and execution work

Required qualifications, capabilities, and skills

• Bachelor’s degree in Communications, Marketing, Journalism, or a related field
• 4+ years of experience in internal communications, corporate communications, or a related role
• Strong PowerPoint skills, including layout, clarity, and visual organization
• Experience working with project plans, timelines, or task-tracking tools
• Ability to draft clear content and incorporate feedback effectively
• Strong attention to detail and comfort managing multiple priorities
• Ability to work in a matrixed environment with evolving needs

Preferred qualifications, capabilities, and skills

• Experience using Monday.com, Confluence, or similar tools
• Familiarity with collecting or reviewing basic communications or engagement metrics
• Exposure to internal change initiatives, employee communications, or engagement efforts
• Familiarity with Agile ways of working or tools such as Jira is a plus, but not required
• A portfolio or work samples demonstrating PowerPoint or internal communications work may be requested

Additional Information

• This role requires the ability to physically work in our Wilmington (DE), Plano (TX), or Columbus (OH) offices 5 days a week
• Applicants must be authorized to work for any employer in the U.S. We are unable to provide immigration sponsorship or take over sponsorship of an employment/work visa at this time (including but not limited to H1B, H4 – EAD, OPT, TN, or L visas)
• Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting
• This role does not provide relocation assistance so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hiring