Advance your career by joining our Home Lending Operation Team that supports all phases of loan closings. As an Operations Supervisor within our Team, you will play a vital role in overseeing the Team and Ensuring that all unit objectives and standards are met consistently met. You will be a flexible problem-solver who enjoys helping team members assist customers to resolve their questions and concerns.

Job responsibilities :

• Overseeing a team of Closing specialists

• Ensuring objectives and standards are met

• offer support in selecting and retaining talent

• managing the performance of the team

• Have excellent Customer Focus

• Be a proactive problem-solver who assists team members in resolving customer queries and concerns

• Influence Internal and External Partners and promote process improvement

Required Qualifications, capabilities and skills

• Experience leading a team

• Strong problem solving skills

• Strong written and verbal communication skills

• Excellent relationship management skills

• Customer service experience