Job Responsibilities

• Oversee the day-to-day operations of data centres, ensuring operational stability, availability, and performance. Manage resources effectively to support 24x7 operations and ensure proper shift coverage.

• Utilize advanced knowledge in performance metrics, technical problem resolution, risk management, architecture, design, and business processes to enhance operational efficiency.

• Implement and oversee monitoring systems to detect anomalies and address issues promptly. Lead incident, problem, and change management processes to ensure swift resolution and minimal impact on operations.

• Conduct data analysis to drive meaningful improvements, leveraging expertise in Data Center technologies, network concepts, and physical IT infrastructure.

• Foster top talent and promote a culture of excellence through exceptional coaching abilities, while effectively communicating strategic direction to deliver technology solutions.

• Prioritize customer experience by reviewing feedback, hosting forums and focus groups, and driving team performance through recruitment, performance reviews, and collaboration.

• Collaborate with peers to identify and implement best practices, ensuring a stable operating environment and managing priority incidents effectively.

• Manage relationships with third-party vendors and stakeholders, ensuring effective collaboration and communication.

• Implement ITIL control processes, empower teams with a positive attitude and represent technology operations during audits with strong analytical and decision-making skills.

• Lead cross-functional teams and maintain audit readiness with a proven risk management track record and media handling expertise.

• Oversee staffing, recruitment and support enterprise-class hardware deployments, demonstrating leadership in 24x7 operational support teams.

Required qualifications, capabilities, and skills

• BS/BA degree or equivalent experience, with advanced knowledge in performance metrics, technical problem resolution, risk management, architecture, design, and business processes.

• Strong background in Data Center technologies, network concepts, and physical IT infrastructure, with experience in data analysis for driving meaningful improvements.

• Exceptional coaching and leadership abilities to foster talent, promote a culture of excellence, and drive strategic direction and team performance.

• Expertise in prioritizing customer experience, conducting feedback reviews, and collaborating with peers to identify best practices and elevate recommendations.

• Strong understanding of Incident, Problem & Change Management processes, ITIL control implementation, and process improvement opportunities.

• Proven track record in risk management, media handling, staffing, recruitment, and supporting enterprise-class hardware deployments in 24x7 operational support teams

• Extensive knowledge in structured cabling, cable management and testing tools.

• Extensive knowledge in physical racking and stacking of servers and network devices.

• Experience in replacing components in servers and network devices.

• Demonstrates exceptional attention to detail.

• Demonstrates emotional intelligence in interactions with others.