Shape the future of workforce analytics in payments by applying data-driven insights to strategic decisions. Be at the heart of operational excellence as you collaborate across teams to optimize capacity and service quality. Unlock your potential by leading automation initiatives and modernizing dashboards and reporting. Make your mark in a high-impact role with opportunities for growth and cross-functional partnership.

Job Summary

As a Workforce Analytics Senior Associate within Payments Operations, you will leverage data analytics to uncover patterns, identify trends, and build solutions that advance capacity and workforce planning. You will partner with leaders and cross-functional teams to implement automation, optimize processes, and deliver high-quality service. You use your strategic thinking and digital proficiency to connect data insights to the bigger picture and support business goals.

Job Responsibilities

• Lead the development and ongoing delivery of workforce data offerings across payments functions, including utilization, capacity planning, and workforce insights.

• Conduct in-depth analysis of complex datasets to identify trends, drivers, and improvement opportunities.

• Drive cross-functional collaboration to implement automation initiatives and optimize processes.

• Design and enhance dashboards and visualizations; produce reports and insights to support strategic programs.

• Develop executive reporting that measures operational performance for business-as-usual processes and strategic initiatives.

Required Qualifications, Capabilities, and Skills

• Expertise in data analytics, including developing and interpreting models to drive operational improvements.

• Proficiency in data visualization and business decision support using tools such as Tableau.

• Demonstrated strategic thinking using data to evaluate scenarios, assess risks, and inform strategy.

• Advanced computer literacy and digital proficiency applied to process optimization and service improvement.

• Strong communication skills with a focus on delivering quality service through clear, continuous updates.

Preferred Qualifications, Capabilities, and Skills

• Ability to leverage artificial intelligence tools to enhance analysis and generate actionable insights.

• Experience implementing automation solutions to streamline processes and improve efficiency.

• Skill in client service and conflict resolution to facilitate effective stakeholder collaboration.

• Proficiency in crafting clear prompts to guide consistent analytical outcomes.

• Commitment to knowledge sharing and supporting collaborative team initiatives.