Join our team as a Trade Finance Client Service Manager, where you will be responsible for the overall success of a Client Service Account Management team.

As a Trade Finance Client Service Manager, you will report to a Client Service Industry Segment or Team Lead. You will be responsible for the overall success of a small collaborative team of Client Service Account Managers who have direct responsibility for servicing a defined team scope of technology, corporate or financial institution clients. Your role will include responsibility for: Developing and Training new or associate level account managers, reviewing the team’s work to ensure Operational Controls and Compliance Adherence, and facilitating Client and Team Change Readiness. You will be ultimately accountable for ensuring the overall successful workflow of the collaborative team including responsiveness, quality, aging and coverage. The role may also include direct Human Resource functions (including performance management, career planning, development, training and performance issues). You will ensure the Client Service Account Managers are providing the highest level of servicing to customers, including problem resolution on very complex and non-routine client impacting issues. You will advise management on all service, escalation and administrative matters.

Job Responsibilities

• Oversees and directly supports a specific portfolio of clients.
• Aligns client needs to bank solutions.
• Provides value-added bank, product, and industry insight to clients
• Act as the point of escalation and resolution for service issues. Liaises with bank partners to manage complex issues, sensitive closings and structuring relationship alignment events
• Coaches team and monitors service delivery performance to ensure client satisfaction
• Provides strategic direction, leading, motivating, encouraging and coaching for optimum performance. Builds a winning culture that aligns with business objectives
• Identifies training opportunities to enrich personal and career development
• Provides an inclusive, collaborative and productive environment for all Client Service Account Managers

Required Qualifications, Skills and Capabilities

• In depth knowledge of Trade/Trade Finance, and Working Capital, Core and Complex Domestic and International Treasury products.
• Practical proficiency with trade instruments and standards (e.g., letters of credit, documentary collections, guarantees/standby LCs, supply chain finance), relevant rules and practices, and awareness of sanctions/AML considerations in trade.
• Strong leader and people manager with ability to assess the big picture in complex situations
• Minimum of 5+ years of relevant industry and/or functional and/or management experience
• Creative thinker and problem solver, able to manage through conflict, with a strong ability to adapt to changing priorities
• Ability to lead complex issues, engage appropriate business and external partners and influence at all levels
• Excellent interpersonal skills coupled with an ability to use sound judgment to prioritize and act with sense of urgency when required
• Ability to work under pressure, prioritize appropriately, meet tight deadlines and juggle multiple demands simultaneously