Step into the role of a Client Service Senior Associate within our Commercial & Investment Bank (CIB) and become an integral part of our clients' success stories. As the primary point of contact, you'll build strong relationships with high-level executives, delivering tailored solutions and upholding the esteemed standards of JPMorgan Chase. With opportunities for career growth and community involvement, join our diverse and innovative global organization to make a meaningful impact in the ever-evolving world of commercial banking.

As a Client Service Senior Associate within J.P. Morgan Payments Client Service, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.

Job Responsibilities:

• Advises and proactively partners with the client, providing consultation to support decision making.
• Proactively reaches out to clients to assess progress, satisfaction, and potential impediments to high service levels.
• Serves as the central point of resolution and escalation for service issues, liaising with bank partners to manage concerns.
• Confidently conveys complex ideas and client issues.
• Identifies and addresses product or service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities.
• Adheres to and ensures client compliance with risk policies and practices, and educates clients on new legal, regulatory, or cyber changes.

Required qualifications, capabilities and skills

• Minimum of 3+ years of relevant industry and/or functional experience
• Intermediate understanding of Treasury Products and Services, inclusive of knowledge of financial exposure/operational risk related to TS transactions
• Technical knowledge/comprehension to recommend value-added solutions for clients and partners.
• Ability to present oral and written communication in an organized, clear and confident manner
• Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments.
• Ability to effectively partner with internal colleagues and external clients
• Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise