Intro marketing language
Join Chase and make a real difference every day-for your customers, your community, and yourself-by delivering exceptional service and innovative solutions. Build your career with a global leader in financial services, where putting others first and doing what's right shapes a brighter future for all.

Job summary

As a Business Analysis Associate II within the Consumer Feedback, Communications, & Governance Horizontal Support team, you will expand your technical and creative skills as the primary developer of forms and Share Point sites. You will play a vital role in ensuring critical business functions are maintained without disruption during the migration from Share Point Online and Info Path. You will work with a team that values a strong interest in artificial intelligence, emerging technologies, and organizational transformation, and you will be eager to promote change in a fast-moving environment.

Job responsibilities

• Develop Share Point sites and forms for the organization, prioritizing the evolution of business tools.
• Research and identify solutions for redeveloping business-critical forms.
• Collaborate with application owners and subject matter experts to explore the most effective long-term solutions ensuring our business needs are met both now and in the future.
• Oversee the day-to-day aspects of the Share Point/Info Path migration, as well as employees assisting with the migration efforts, in a non-supervisory capacity.
• Support timely project delivery and mitigate coverage gaps that could impact operational efficiency and client service.
• Identify process improvements, collaborating cross-functionally to align efforts, share knowledge, and drive the successful implementation of business strategies.
• Prepare and deliver clear, compelling written and visual communications using PowerPoint and Share Point Online to support executive decision-making and storytelling.
• Utilize strategic thinking to evaluate potential scenarios, assess risks, and make informed decisions that have a direct impact on departmental outcomes.
• Work independently and cross-functionally in a fast-paced environment, demonstrating adaptability and initiative.

Required qualifications, capabilities, and skills

• Demonstrated ability to develop Share Point sites and Info Path forms, showcasing expertise equivalent to 3+ years of experience.
• Proficient in Share Point (on-premises and Online), Info Path, Power Platform, HTML, and similar tools.
• Excellent written, visual, and oral communication skills, with experience using PowerPoint.
• Proven ability to coordinate cross-functional collaboration, with experience working with diverse teams across an organization.
• Comfortable working independently and cross-functionally in a fast-paced environment.
• Advanced strategic thinking skills, with a track record of evaluating potential scenarios, assessing risks, and making informed decisions.
• Experienced in managing large-scale projects with minimal oversight.
• Strong graphic design skills in a professional setting, showcasing expertise equivalent to 3+ years of experience.

Preferred qualifications, capabilities, and skills

• Experienced in integrating forms and workflows with various data sources (e.g., Share Point lists, Tableau).
• Curious about the "why" behind problems, with an energetic, team-oriented approach.
• Skilled in identifying, assessing, and mitigating risk.
• Eager to drive change and contribute to a culture of continuous improvement.
• Able to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives.
• Proficient in using software applications, digital platforms, and technological tools to solve problems and improve processes.
• Capable of leveraging available tools, including knowledge of Consumer Feedback, Communications, & Governance Horizontal Support development, to uncover business trends and provide actionable insights for strategic decision-making.

ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans:

ABOUT THE TEAM:

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.