At JPMorgan Chase, diversity, opportunity, and inclusion are integral to our culture, enhancing our workforce and promoting success. We foster an environment of openness and meritocracy, ensuring equal opportunities for all to succeed authentically. We value diverse perspectives for their strength and creativity, enriching both client and employee experiences. If you're passionate, curious, and eager to make an impact, join us in shaping the future of our business.

As the Payment Lifecycle Manager II (Assistant Vice President) in the Investigations EMEA team, you will manage a team of 19-30 staff members providing service and clearing services in a 24 X 7 environment. You will support Global Core Cash Operations encompassing Asia, EMEA, and WHEM regions. You will have a direct reporting line into the Vice President — Services and will be directly responsible for the day-to-day operations, including transaction processing, client service, and investigations of client/third-party bank inquiries. You will be responsible for understanding the key metrics and risk components within each Line of Business (LOB) and manage the team to meet the financial plans put forth by these LOBs, while partnering globally with the regions where the business operations are located..

Job Responsibilities:

• Meet client deliverables with a high level of timeliness and accuracy.

• Foster an environment focused on quantifiable productivity and quality.

• Review processes and performance regularly to improve departmental competency and performance ratings.

• Review and document new procedures to ensure process consistency.

• Identify business knowledge gaps and assign ownership of deliverables to team members.

• Interact effectively and professionally with global location managers.

• Monitor Management Information System data to ensure timely resolution of all issues.

• Review all key aspects with direct reports, setting clear expectations and serving as a role model through accountability.

• Develop and foster a team that is responsive to dynamic organizational and operational changes.

• Oversee the Performance Management and Talent Review process for the team.

• Motivate and guide direct reports, promoting positive behavior and accountability.

Required Qualifications, Skills, and Capabilities:

• Master’s degree (e.g., CA, ICWA, MBA) with at least 5 years of post-qualification experience, or a Bachelor’s degree with a minimum of 7 years of work experience in a financial institution.

• Working knowledge of various aspects of international payment processing and/or investigations operations.

• Working knowledge of SWIFT and international payment conventions and practices.

• Strong interpersonal skills with the ability to communicate effectively at all levels, both internally and externally.

• Excellent written and oral communication skills in English.

• Demonstrated leadership and people management skills with experience managing a team of 20-40 employees.

• Proven ability to build strong business relationships within the site and across the business.

• Proactive approach to problem solving, with ownership of issues and determination to follow through; escalate issues as appropriate.

• Ability to use creative problem-solving techniques to address business issues.

• Strong personal computer and analytical skills.

• Experience working or partnering with Risk, Audit, and Compliance to meet organizational objectives.

Preferred Qualifications, Skills, and Capabilities:

• Prior experience in client and third-party bank investigations for multicurrency payments.

• Project management or implementation experience.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.