Become part of our Insights Center of Excellence and help shape the future of our business through innovative market research. As a Market Research Senior Associate, you’ll manage multiple projects, collaborate with diverse stakeholders, and deliver high-quality insights in a fast-paced environment. We value creative, resourceful professionals who are passionate about research and consumer understanding.

As a Market Research Senior Associate, you will utilize a broad range of research methodologies to focus on consumer insights and support business strategy. You will manage multiple projects, interact with various stakeholders, and deliver high-quality work that drives decision-making. Your role will showcase your project management skills and passion for research, contributing to the success of our team and organization.

Job Responsibilities

• Understand the goals and needs of project stakeholders, centering on the goals and needs of end-users
• Select and manage research vendors to deliver projects on time and within budget
• Manage multiple projects and workstreams concurrently
• Synthesize research findings and create relevant, revealing, and inspiring reports
• Prepare presentation materials for senior management
• Deliver recommendations with confidence and consideration for diverse stakeholders
• Champion the voice of the customer within the business and across functions
• Contribute actively to strategy discussions
• Escalate project issues and risks appropriately, driving them to resolution by proactively identifying obstacles and solutions
• Identify and document best practices, driving their implementation

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree (BA/BS) required
• Minimum 4 years of experience in market or consumer research
• Independent and self-motivated, able to create structure and direction out of ambiguity
• Experience managing projects, project teams, and working with stakeholders and research vendors to achieve shared objectives
• Strong communication, interpersonal, and project management skills
• Analytical and conceptual thinking, with the ability to understand systems and processes
• Proactively seeks guidance, clarification, and feedback from others

Preferred Qualifications, Capabilities, and Skills

• Experience in financial services or related industries
• Advanced skills in research methodologies and data analysis
• Proven ability to drive process improvements
• Experience presenting insights to senior management
• Commitment to accuracy and compliance