This role supports Commercial Banking by driving efforts to understand, challenge, and continuously improve risk and control design and execution. As a member of the Business Operations team, you will be responsible for key control and operational risk management oversight, identifying areas for control enhancement and process improvement, and act as the single point of contact for all functional control partners.

As a Business Operations Manager within the Commercial & Investment Bank, you will be the first line of defense for Commercial Banking (CB). Business Operations prevents, detects and monitors operational, regulatory, and reputational risks. In support of operational excellence, you will play a key role in meeting our client commitments and act as a driving force behind the strategic priorities that will future proof our business in an ever-changing global landscape. You will own key risk and control topics impacting the business including strategic vision, process, governance, training, and guidance. This will be achieved through fostering a proactive risk and control culture, which identifies opportunities to initiate new control capabilities or enhance existing control programs. Examples of control programs which this role may oversee include Regulation K, Cross Border, and Anti-trust. The role reports directly to the Head of Regulatory and Business Conduct Programs for CB and partners extensively across the Business Operations team, functional control partners, front office teams, and cross-line of business peers.

Job responsibilities

• Drive work, manage fast-paced projects, and creatively and pragmatically solve problems
• Lead and engage stakeholders across the business in key projects and initiatives, within CB and across control functions
• Facilitate interaction and strong connectivity across the CB Business Operations team, sub-lines of businesses and functional partners, and centralized governance teams
• Build and maintain relationships with banking teams, payment teams, credit teams, and key partners across the business and supporting functions (e.g., Legal Finance, Compliance, Risk)
• Perform data analysis to support and drive key initiatives and projects as assigned
• Prepare and deliver presentation materials to be shared with senior management and other relevant stakeholders
• Identify and partner with others to develop operational processes, implement control points and build procedures for emerging areas, and identify opportunities to improve existing frameworks. Be positioned to support audit and regulatory inquiries
• Identify, assess, advise, and drive strategic solutions through end-to-end project management to create a better business with increased efficiency and more resilient operating environment
• Lead top-down risk analysis, real time control issue detection, escalation, root cause analysis, and remediation; including governing document analysis against existing control framework
• Educate the business around emerging risks, requirements, and processes through developing trainings and crafting internal communications

Required qualifications, capabilities and skills

• 4+ years of experience with background in program, project or control-oriented role (Audit, Risk Management, Compliance, Strategy, Business Management, and Consulting)
• Ability to work independently across various levels in the organization and influence and drive change
• Ability to think critically, develop structure, and solve problems in a pragmatic and balanced way with a solution-oriented mindset
• Organized and able to balance and prioritize multiple deliverables with a strong desire to drive execution
• Positive, collaborative attitude with an ability to inspire others on the team
• Delivers messages effectively through oral and written communication (including PowerPoint presentations)
• Motivated and able to adapt in a fast-paced, dynamic environment; acute attention to detail required
• Analytical skills to assess quantitative and qualitative data, identify operational risk, and draw salient conclusions

Preferred qualifications, capabilities and skills

• Passion for learning new operating models, technologies, and industry trends
• Excellent oral and written communication skills
• Proven track record of control/program expertise
• Desire to drive process improvement
• Excels in using Microsoft suite, Pitch Pro+ , and able to quickly learn various other tools/platforms
• Knowledge of the financial industry, Commercial Banking sub-LOB, Functional areas, and/or Product is a plus