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Credit Operations Change Management - Project Manager

JPMorgan Chase

Credit Operations Change Management - Project Manager

JPMorgan Chase

Bengaluru, Karnataka, India, IN

·

On-site

·

Full-time

·

6d ago

You are a strategic thinker passionate about driving solutions in Credit Risk Middle Office. You have found the right team.

Job Summary

As an Associate in the Credit Risk Middle Office team, you will be responsible for supporting the implementation of various process improvement and automation initiatives and Business Management along with Stakeholder Management.

Job Responsibilities:

  • Own the execution strategy of Operations process improvement and automation plan to modernize core platforms, workflow, and processes.
  • Support Operations Delivery and work with Program / Transformation teams to map business requirements including operational controls, processes, and customizations.
  • Review skills sets include review operations processes and identify opportunities to simplify and automation of process steps.
  • Manage to manage Operations analytics delivery, focused on Business insights, KPIs, SLAs, Service Delivery, and control thresholds.
  • Leading ongoing projects, identifying new opportunities and keep management informed on the regular progress of all initiatives.
  • Partner with respective BAU domain leads to execute growth and change plans.
  • Adopting the Agile framework, conduct business analysis, coordinate new process implementation, process changes, and conduct process analysis.
  • Driving process improvement / automation initiatives and efficiency opportunities with the Change Teams.
  • Be able to write test cases for platform testing. Implement test strategies, in partnership with IT and Change teams.

Required qualifications, capabilities and skills:

  • Minimum 8+ years of experience in Operations within the Banking Industry is required and with exposure to Private Banking.
  • Knowledge / Experience in Credit Middle-Office or Trading Middle -Office (OTC, Structured Products or Asset Servicing)
  • Must be highly disciplined, a self-starter, and can execute on assignments independently. Adaptability to learn new tasks and demonstrate a willingness to understand the details of a process.
  • Strong ability to document (or make changes) to standard operating procedures, risk documentations and policy documents associated with Operations.
  • Excellent analytical and problem-solving skills, with the ability to identify and resolve complex operational issues.
  • Strong interpersonal and communication skills, with the ability to build and maintain relationships with internal and external stakeholders (partnership mindset).
  • Strong understanding of the Operations ecosystem- controls, reconciliation, documentation, and operational risk management.
  • Bachelor’s degree or equivalent
  • Candidate must be open to work in India evening / USA shifts.
  • Anticipate issues and escalate / clarify queries, work with limited supervision, receiving minimum instructions assignments.

Preferred qualifications, capabilities and skills:

  • Managed/Worked in an operational team with team handling Experience will be an added advantage.
  • Familiarity with modern front-end technologies and Low Code / No Code technologies, like
  • UI Path, Signavio etc.
  • Knowledge of Tableau and Alteryx CORE certification is a plus.
  • Programming knowledge – Python / SQL. Familiarity with ETL concepts or API Usage will be an added advantage
  • Any kind or knowledge and experience on AI ML would be an added advantage.

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About JPMorgan Chase

JPMorgan Chase

JPMorgan Chase is a multinational investment bank and financial services company that provides banking, investment, and asset management services globally. It is one of the largest banks in the United States by assets and market capitalization.

300,000+

Employees

New York City

Headquarters

Reviews

4.2

10 reviews

Work Life Balance

4.2

Compensation

4.3

Culture

4.5

Career

4.4

Management

4.1

75%

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Pros

Good pay and benefits

Work-life balance

Career advancement opportunities

Cons

Heavy workload at times

Career advancement takes time

Pay could be better in some roles

Salary Ranges

47 data points

Junior/L3

Mid/L4

Senior/L5

Junior/L3 · Analyst

21 reports

$126,500

total / year

Base

$110,000

Stock

-

Bonus

-

$95,450

$155,250

Interview Experience

4 interviews

Difficulty

2.8

/ 5

Duration

14-28 weeks

Interview Process

1

Application Review

2

HireVue Video Interview

3

Technical/Behavioral Assessment

4

Final Interview Round

5

Offer Decision

Common Questions

Behavioral/STAR

Technical Knowledge

Past Experience

Culture Fit

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