Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a creative and dynamic environment where every day brings new challenges and opportunities.

As a Transactions Specialist IV in Global Document Services, you will serve as a lead within the Shipping and Receiving Department, coordinating workflow and supporting a team of Transactions Specialists. You will assign tasks, ensure SLAs are met, and foster a safe, organized, and efficient environment. You will also operate warehouse equipment, maintain inventory, and ensure compliance with safety and operational standards.

Your leadership and attention to detail help us maintain a high-performing, collaborative, and efficient team. This is an opportunity to grow your skills and support a team that values reliability, communication, and continuous improvement.

Job responsibilities

• Coordinate workflow and assign tasks to ensure SLAs are consistently met.
• Lead, train, and cross-train team members within the Warehouse and Dispatch areas.
• Operate pallet jacks, forklifts, and other powered industrial lift equipment to load and unload trucks, and move materials safely and efficiently throughout the warehouse.
• Use shrink wrap and banding devices to prepare pallets for shipment.
• Organize and maintain inventory, including conducting audits and reconciling volumes.
• Monitor and respond to email communications promptly.
• Ensure compliance with safety regulations, SOPs, and record retention policies, and maintain a clean and safe work environment.
• Perform minor equipment maintenance as required.
• Communicate with vendors regarding incoming and outgoing shipments.
• Escalate issues to management and Client Services as needed, and create incident tickets for technology issues as needed.
• Manifest mail files and generate shipping labels as required.

Required qualifications, capabilities, and skills:

• Detail-oriented with excellent organizational skills.
• Strong leadership and effective communication skills.
• Alpha/numeric data entry and typing skills with excellent accuracy.
• Team player with a positive attitude.
• Able to lift up to 70 lbs.
• Comfortable standing, bending, and carrying heavy materials for extended periods.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Willingness to cross-train within the team and across departments.
• Ability to follow safety protocols and procedures.

Preferred qualifications, capabilities, and skills:

• Prior experience leading teams in a warehouse, print production or distribution environment.
• Experience with mail dispatch systems and handling mail rejects.
• Demonstrated ability to perform minor equipment maintenance.
• Experience with inventory audits and warehouse organization.
• Experience operating electric-powered industrial lift trucks.

Work Schedule:

Candidates must be willing and able to work schedules during our operating hours. We are a 24/7 operation and you must be willing to work weekends, holidays, and overtime as needed.