As a part of the Consumer and Community Banking Escalations governance team you will drive strategic initiatives to ensure a robust governance of the AML/KYC process. The Consumer and Community Banking AML/KYC Escalations Governance team partners closely with key stakeholders across Consumer & Community Banking (CCB), including Risk Officers, Compliance, Legal, and Operational teams. As an Escalations Governance Associate you will play a critical role in the Data Validation Evergreen process. This process ensures control reports are robustly reviewed on a scheduled and Adhoc basis. This role requires strong project management stills, the ability to utilize different testing methodologies, and strong documentation skills.

Job Responsibilities:

• Review control reports on a scheduled and/or ad hoc basis, ensuring accuracy and completeness.
• Apply structured testing methodologies to selected reports.
• Oversee audit-worthy documentation for each review.
• Review, analyze, and enhance operational processes and workflows to maximize efficiency and control effectiveness.
• Develop, review, and enhance operational procedures, business documents, and Business Requirements Documents (BRDs) to support compliance and efficiency.
• Collect input from relevant stakeholders to identify successes and opportunities for enhancement.
• Coordinate with Risk Officers, Compliance Officers, Legal Advisors, and other partners on line-of-business and cross‑functional issues, building strong relationships and collaborating effectively across teams.
• Prepare, present, and refine comprehensive reports summarizing key findings, recommendations, and actionable strategies for improvement.
• Maintain project plans, action trackers, and status reports; organize working sessions and follow‑ups to keep deliverables on track.
• Manage multiple projects and competing priorities, ensuring timely and high‑quality delivery of results.
• Execute autonomously, making sound decisions on day‑to‑day issues, and escalate project direction or scope decisions as needed.

Required Qualifications, Capabilities and Skills:

• Bachelor’s degree in a business discipline or equivalent experience.
• 2+ yeas in financial services industry with experience in automation, controls, UAT testing, operational risk management, AML/KYC or equivalent subject matter expertise.
• Excellent analytical, problem solving, and critical thinking skills, with strong attention to detail.
• Demonstrated project management and organizational skills, with the ability to manage multiple projects and priorities.
• Experience in process improvement, documentation, and business requirements development.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with familiarity in Share Point and shared drives, including security awareness and access management.
• Excellent written and verbal communication skills, with the ability to present information clearly and effectively.
• Strong collaboration, relationship-building, and stakeholder engagement abilities.
• Proactive, results-oriented, and able to work independently in a dynamic, fast-paced environment.
• Understanding of compliance, risk management, regulatory requirements, and sampling methodologies.