Associate Client Account Management

You are a strategic thinker passionate about driving solutions in Client Account Management. You have found the right team.

As Client Account Management Associate within our** J.P. Morgan Asset Management Client Service Team**, you will be responsible for setting and improving our organizational objectives, and ensuring their consistent accomplishment.

Job Responsibilities

• Support Primary Client Account Managers by delivering a world-class client experience and managing expectations.
• Coordinate with Portfolio Managers, Traders, Investment Specialists, Cash Management, and Guideline Management teams as needed.
• Process account maintenance requests including cash flows, account openings, and reporting setup.
• Set up fee invoices, guidelines, and exclusion lists to meet client and operational requirements.
• Enhance the client experience through ongoing maintenance and continuous improvement initiatives.
• Execute tasks in line with regional procedures, ensuring a clear audit trail and quality control (maker-checker).
• Manage key stakeholders by partnering on priorities, deadlines, and service delivery outcomes.
• Lead (as required) a small team, including performance management, administrative responsibilities, and year-end appraisals.
• Communicate clearly, concisely, and efficiently with multiple teams at any given time.

Required qualifications, capabilities and skills

• Graduate/Post-graduate with at teast 4 years of relevant experience.
• Strong stakeholder management skills across levels; ability to align on priorities and deadlines.
• Excellent prioritization, time management, and multi-tasking abilities.
• Strong work ethic with a positive, proactive mindset.
• Ability to collaborate with local and global teams and work effectively on own initiative.
• Cultural sensitivity to different working styles across regions.
• Flexibility and adaptability in a fast-paced environment, applying judgement when needed.
• Self-starter mentality with strong ownership and accountability.
• Team-player approach with a consistent focus on service excellence.

Preferred qualifications, capabilities and skills

• Prior experience in Asset Management/Asset Servicing Client Service teams (custody/investment banking; client-facing).
• Understanding of the asset management business, asset classes, and investment products.
• Financial market awareness and strong grasp of basic financial concepts.
• Strong asset class knowledge and client service fundamentals.
• Strong Excel skills.
• Excellent client-facing communication skills.

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