The Consumer and Community Banking AML/KYC Escalations Governance team partners closely with key stakeholders across Consumer and Community Banking (CCB), including Risk Officers, Compliance, Legal, and Operational teams, to drive strategic initiatives and ensure robust governance of AML/KYC processes. As an Escalations Governance Associate I, you will play a critical role in leading and supporting projects, facilitating change management, and executing action plans to uphold regulatory standards and mitigate risk.

As a part of the AML/, you will be responsible for managing multiple projects and emerging initiatives, developing and enhancing operational procedures, and supporting audit and remediation activities. You’ll partner closely with Operations, Risk, Compliance, Legal, and Technology to keep projects on schedule, maintain audit‑ready documentation, and help drive adherence to control standards.

Job Responsibilities:

• Maintain project plans, action trackers, and status reports; organize working sessions and follow‑ups to keep deliverables on track.
• Identify risks and dependencies; surface blockers and coordinate timely resolution with owners.
• Develop, review, and enhance operational procedures, business documents, and Business Requirements Documents (BRDs) to support compliance and efficiency.
• Develop, monitor, and execute action plans to address identified issues or gaps.
• Support and execute internal/external audits, regulatory exams, and related remediation activities, maintaining up-to-date knowledge of regulatory requirements, risk management practices, and compliance standards.
• Manage multiple projects and competing priorities, ensuring timely and high-quality delivery of results.
• Track active initiatives, produce program scorecards, business review documents, and management reports, and respond to inquiries for emerging initiatives.
• Coordinate with Risk Officers, Compliance Officers, Legal Advisors, and other partners on line-of-business and cross-functional issues, building strong relationships and collaborating effectively across teams.
• Prepare agendas, materials, and minutes for governance forums; document decisions and action items and monitor completion.

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree or equivalent experience.
• 2+ years in financial services industry with experience in controls, audit, quality assurance, operational risk management, AML/KYC, or equivalent subject matter expertise.
• Proven experience executing action plans and audit activities.
• Excellent analytical, problem solving, and critical thinking skills, with strong attention to detail.
• Demonstrated project management and organizational skills, with the ability to manage multiple projects and priorities.
• Experience in process improvement, documentation, and business requirements development.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with familiarity in Share Point and shared drives, including security awareness and knowledge managing access for shared documentation platforms.
• Excellent written and verbal communication skills, with the ability to present information clearly and effectively.
• Strong collaboration, relationship-building, and stakeholder engagement abilities.
• Proactive, results-oriented, and able to work independently in a dynamic, fast-paced environment.
• Understanding of compliance, risk management, and regulatory requirements.