Seize the opportunity to join JPMorgan Chase as a Client Service Analyst in Commercial Banking. You’ll be part of a dynamic team dedicated to providing superior client service and operational excellence. This role offers the chance to develop your skills, collaborate with talented colleagues, and make a meaningful impact for our clients. If you thrive in a fast-paced environment and are passionate about client satisfaction, this is the place for you. Take the next step in your career with us!

As a Client Service Analyst in the Client Service Team, you will play a key role in supporting our Commercial Banking clients. You will report to a Senior Associate or Manager and act as the primary service contact for your client portfolio. You will collaborate with cross-functional teams, manage operational controls, and help deliver innovative solutions. Your work will contribute to the firm’s reputation for outstanding client service and support our commitment to excellence.

Job responsibilities

• Collaborate with team members to resolve client issues and ensure timely follow-up.

• Own and address client problems, identifying underlying issues and patterns.

• Develop expertise in commercial treasury management products and services.

• Serve as a liaison between Relationship teams, Operations, Treasury Management Sales, and Implementations.

• Identify and mitigate risks to prevent fraudulent account activity.

• Prioritize daily tasks to maximize productivity using strong organizational skills.

• Adhere to established policies, procedures, and practices.

• Maintain a confident and professional presence with clients and colleagues.

• Contribute to projects aimed at improving client service delivery.

• Work independently with supervision, escalating complex issues as needed.

• Support innovation and continuous improvement in client service processes.

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent work experience in client service, banking, financial services, operations, sales, or portfolio management

• Demonstrate excellent written and verbal communication skills.

• Apply strong analytical skills to address client issues and ensure client satisfaction.

• Exhibit attention to detail and ensure compliance with policies.

• Collaborate effectively with cross-functional teams in a dynamic environment.

• Identify and mitigate potential risks in client accounts.

• Quickly learn and adapt to new technologies; proficient in Word, Excel, and PowerPoint.

• Prioritize tasks and meet deadlines efficiently.

• Maintain professionalism and integrity in all interactions.

• Proactively seek process improvements and innovation.

• Fresh graduates are welcome to apply

Preferred qualifications, capabilities, and skills:

• Experience planning, executing, and overseeing projects, contributing to process improvements

  • Proficiency in computer languages such as Python, JavaScript, HTML, CSS, and VB.NET

  • Familiarity with web technologies, website creation, and integrating third-party services via REST APIs

  • Understanding of data management systems, cloud services, and online application management tools

  • Experience with project tracking and automation tools, including Jira, UIPath, and software for managing projects and design work

  • Ability to create dashboards and data visualizations for business insights, with familiarity in Share Point and Power Platforms (Power BI, Power Apps, Power Automate)

  • Knowledge of Agile methodologies and scripting languages, with a demonstrated ability to adapt to new technologies

This position requires full-time onsite work, including night shifts.