As a Rewards Product Associate within the Loyalty team, you will collaborate with internal cross-functional teams and external vendors to address operational challenges and promote continuous improvement. You will cultivate professional relationships across a matrixed environment, effectively communicating and presenting to stakeholders and partners.

Job Responsibilities:

• Collaborate with internal cross-functional teams and/or external vendors to address operational challenges and drive continuous improvement.
• Cultivate professional relationships across a matrixed environment.
• Communicate and present effectively to stakeholders and partners.
• Demonstrate exceptional interpersonal skills, including relationship building.
• Maintain high standards of accuracy, integrity, and confidentiality in handling sensitive information.
• Work autonomously, managing competing priorities and making informed decisions.
• Ensure activities comply with policies, procedures, and regulatory requirements, monitoring adherence and guiding corrective actions.
• Assess operations, processes, and practices to identify risk trends and areas of opportunity.
• Evaluate the design and effectiveness of management and business process controls.
• Investigate and resolve issues or anomalies, escalating complex cases as appropriate.
• Proactively recommend solutions to enhance efficiency, reduce risk, and improve service quality through process improvements and cross-functional initiatives.

Required Qualifications, Capabilities, and Skills:

• Exceptional interpersonal skills for collaboration and relationship building.
• Excellent written and verbal communication skills for effective reporting and stakeholder engagement.
• Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
• Commitment to confidentiality and integrity in handling sensitive information.
• Adaptability and willingness to learn new skills and take on new challenges.
• Creativity and structured approach to problem-solving.
• Proficient knowledge of control, risk management, and issue management concepts.
• Strong analytical and problem-solving skills; ability to interpret data, identify trends/anomalies, and articulate complex ideas.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and ability to learn new systems quickly.
• Familiarity with operational processes, risk management, and regulatory requirements.
• Build and apply knowledge of internal policies, procedures, banking/consumer regulations, and accounting principles.

Preferred Qualifications, Capabilities and Skills:

• Bachelor’s degree (or equivalent) in accounting, finance, economics, business administration, information systems, or risk management.
• 5+ years of financial services experience in controls, audit, quality assurance, risk management, compliance, operations, data handling, or business analytics.
• Knowledge of Card operating systems (C3, LSP, First Assist, Customer Assist) and ability to analyze customer account-level transaction details.
• Proficiency in Alteryx and ability to analyze data sets.
• Proficiency in LLM Suite (if applicable).