Exciting opportunity to be part of Payments Client Service Account Management team, focused on enhancing client experience!

As an Analyst within the Client Account Management (CSAM) team in Payments business, you'll play a pivotal role in enhancing the exceptional client experience that JPMorgan is renowned for. As part of our team, you'll facilitate seamless delivery of our services and products, guiding clients through their journey with the bank.

Job responsibilities

Manage client expectations/ demands and facilitate required actions to completion

Engage internal parties depending on clients’ inquiries

Collaborate with other teams across the organization

Ensure that client maintenance tasks are executed efficiently and promptly

Required qualifications, capabilities, and skills

Basic understanding of banking products, fundamental knowledge or payment operations.

Proficient in both Japanese and English, with strong skills in written and verbal communication, and manages expectations effectively

Exhibits a keen sensitivity to and interest in the details related to documentation, products, and client demands and needs

Takes ownership and responsibility, values teamwork, and positions oneself as an integral part of the larger team, collaborating effectively with other members to achieve departmental and team objectives and targets

Preferred qualifications, capabilities, and skill

Minimum 2 years of experience in the banking industry

Knowledge of file formats and data integration methods

Familiarity with ERP (Enterprise Resource Planning) and TMS (Treasury Management Systems)

Project management experience and/or skills

Experience on utilizing digital solutions