As a Technology Support associate you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Provide resolution of all user and technology issues on the Production instance of the data solution application suite that involves tech troubleshooting on various systems and tools.

• Bring SRE mind-set to the application support Org. Follow 70-30 Prod Support & SRE hybrid model.

• Contribute on traceability and observability of the cloud based applications using CloudWatch and Datadog etc.

• Focus on Toil automation and Self-service tooling to avoid repetitive manual tasks.

• Support and Technology lifecycle management of the various Cloud and Linux based applications.

• Coordinate and execute all software deployments into Production environments with the help of automated CI/CD pipeline.' and 'Own major production incidents, working closely with other technology teams in order to resolve business-impacting issues

• Develop specialist knowledge in relevant systems, sharing that knowledge with team members and global partners

• Liaising with application development and infrastructure teams targeting on-going development, production activity and release management

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud

• Experience in observability and monitoring tools and techniques

• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

• AWS/Cloud based monitoring

• Experience supporting AWS cloud based applications

• Python/Shell Scripting

• AWS services– S3, EC2, Glue, Apache Spark, Snowflake, Argo Workflows, RDS

• Application Performance monitoring tools : Datadog/Splunk/App Dynamic/Dynatrace/Grafana

• Schedulers

• Glue/Bridge/Step/Control-M / Autosys

• Monitoring

• Geneos, Datadog / CloudWatch

Preferred qualifications, capabilities, and skills:

• Strong written and verbal communication skills

• Strong problem solving skills- Ability to understand complex component/system/service interactions and look for causes and provide solutions.

• Self-driven & proactive

• Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations

• Prior knowledge in JAVA is a plus