Come join the Quality team and be a driving force in ensuring procedures that are tied to compliance and governmental regulations.

As a Quality Associate I within JPMorgan Chase, you will play a pivotal role in maintaining the high standards of documentation accuracy. Your expertise in quality control will be crucial in conducting thorough reviews, ensuring adherence to our operating procedures, and identifying areas inaccuracy and identifying areas for improvement. Leveraging your advanced computer literacy and proficiency, you will analyze quality results, pinpoint root causes, and propose innovative solutions. Your strategic thinking skills will be key in understanding the broader implications of quality issues and in driving change within the department. Your role will have a significant impact on our departmental goals, contributing to the overall quality and accuracy of our Global Quality Control Team.

Job responsibilities

• Conduct comprehensive quality control reviews of loan documents prior to client execution.
• Review and understand credit requests and evaluate documentation requirements.
• Review and understand credit agreement terms after financial analysis and credit approval (review of Credit Approval Memorandums, in partnership with Credit Risk)
• Utilize advanced computer literacy skills to analyze data integrity and reliability, challenging assumptions where necessary
• Identify potential issues, risks, and trends, using strategic thinking to initiate solutions
• Perform root cause analysis on identified deficiencies, leveraging your proficiency in artificial intelligence to propose improvements to business processes
• Communicate results of quality reviews for corrections and updates
• Foster a collaborative team environment and promote effective communication to enhance team performance and achieve shared objectives.

Required qualifications, capabilities, and skills

• Demonstrated expertise in quality control processes, with a strong focus on Credit standards, evidenced by practical application and results-driven performance
• Solid understanding of legal documentation and/or loan closing activities within the credit lifecycle
• High level of proficiency in organizing, priority-setting, and clear results delivery
• Relationship management and interpersonal skill, especially with business partners
• Excellent verbal and written communication skills
• Strong critical thinking, analytical skills, and creative problem solving
• Advanced proficiency in using computer systems and related technology for data analysis and problem-solving
• Demonstrated ability to identify and analyze root causes of quality issues, with a track record of proposing and implementing effective solutions
• Ability to articulate findings, provide guidance, and foster a collaborative environment that promotes continuous learning.

Preferred qualifications, capabilities, and skills

• Legal experience
• Knowledge of bank systems and loan/credit operations