Join the Consumer and Community Banking (CCB) Product Operations for an exciting opportunity to build and operationalize a change management function aimed at driving successful and consistent adoption of new ways of working through developing new processes, best practices and local engagement channels to ensure the Product, Experience and Technology (PXT) organization can embrace and champion changes in a balanced manner to continually enhance our overall product operating model.

As a Vice President Site Change Enabler in the PXT Change, Measurement & Employee Experience (CMEX) team, you will help create local plans for introducing and managing changes that affect the PXT community, making sure these changes are adopted and move forward smoothly at your site. You will help set up and run a change management process that is clear and consistent, so the PXT community at your location can understand, support, and practice changes. You will work with change managers and subject matter experts to understand, guide, and carry out changes smoothly across the PXT organization, from planning to rollout to monitoring.

Job Responsibilities

• Serve as an integral execution arm in change plans, leveraging the Site Employee Experience (SEE) program as a channel to reach teams horizontally cutting across conventional org silos
• Understand change programs to be able to serve as “L1 Support” locally on the ground and connect the community to Change Managers (CMs)/Subject Matter Experts (SMEs) as needed so healthy feedback loops are created and integrated into PXT Listening
• Raise awareness and understanding of change programs by hosting local education sessions as part of the SEE calendar of events
• Provide ongoing support and guidance to local teams during the transition period
• Identify and engage key stakeholders across the site to ensure buy-in and support for change initiatives
• Facilitate two-way communication and collaboration across conventional silos to foster a culture of change
• Partner closely with CMs and SMEs to maximize planning and coordinate logistics at sites
• Gather feedback regularly on SEE and change program status to continuously improve
• Use and contribute to PXT Listening data and insights to inform
• Identify local risks associated with change initiatives and develop mitigation strategies
• Address concerns and resistance from teams through effective communication and support

Required qualifications, capabilities, and skills

• Bachelor's degree
• Proficient knowledge of the product development life cycle
• 7+ years of working experience in change management activities for Technology or Product teams
• Highly motivated self-starter able to work independently with excellent time management / prioritization skills
• Strong executive presence and written / verbal communication skills
• Adept at forging strong internal relationships across a broad range of functions
• Ability to design and operationalize processes from strategic intent through to end to end execution
• Excellent attention to detail, program / project management and organizational skills
• Able to both define and deliver to conclusion a strategic agenda across multiple groups
• Comfortable navigating matrixed / ambiguous environment and defining direction
• Strong analytical and logical problem solving skills

Preferred qualifications, capabilities, and skills

• Product operating model and / or large-scale transformation experience
• Familiarity with Jira, Monday.com and Confluence
• Familiarity with Prosci ADKAR model and agile processes
• Basic understating of Metric and measurement for products
• Experience coordinating and communicating change for large teams/organization

Additional Information

• For this role, candidates must be able to physically work in one of the strategic office sites in NY Metro/Columbus/Plano 5 days a week
• Applicants must be authorized to work for any employer in the U.S. We are unable to provide immigration sponsorship or take over sponsorship of an employment/work visa at this time (including but not limited to H1B, H4 – EAD, OPT, TN, or L visas)
• Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting
• This role does not provide relocation assistance so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hiring