Build your career in Digital Document Services while working in the world’s most innovative bank which values creativity and excellence. As a Digital Document Manager in Digital Document Services, you will be responsible for managing business metrics, drive strategic projects and building the culture of continuous improvement supporting business across Back Office, Middle offices as well as Global teams. You will also be interacting with multiple Operations & technology teams within the organization to (re)design processes.

Job responsibilities

• Proactively identify issues and coordinate with the relevant functions internally (e.g.: client service professionals, legal etc.) for prompt resolution on disputed points within set time-frame parameters.

• Deliver controls in the process to ensure 100% accuracy and compliance to Regulatory rules

• Resolve issues in a time bound fashion and provide regular update to senior management on BAU, projects etc.

• Generate reports and scorecards, present them in operations calls, provide capacity and contingency planning.

• Monitor Workflow and assist Team Leaders and the team for an equitable distribution of work and performance.

• Manage internal Service Level Agreement and communicate performance to stakeholders through effective reportin

Required qualifications, capabilities and skills

• Minimum 5 years’ experience in operations.

• Strong knowledge on Loans/Trade Finance/Payments/Derivatives and its documentation

• Skilled in MS office applications including Outlook, PowerPoint, Excel, Word, Access and Project

• Familiarity with a global bank's process & operational environment including management and external reporting is a must. Strong business knowledge i.e. Investment Banking process and systems knowledge.

• Ability to manage a team of high achievers with diverse experience and skill sets using a strategic approach

• Inclusive leadership skills with the ability to identify talent, recruit, coach, mentor, and develop team members to ensure the team's activities support Operations in attaining its strategic goals

• Ability to deal with day-to-day issues as well as planning and executing projects / initiatives

• Ability to know when a deep-dive approach is appropriate with excellent attention to detail

Preferred qualifications, capabilities and skills

• Fluent in English, with excellent written and verbal communication skills.

• Graduate or Post-Graduate in Law, Business Administration, Economics, or related fields

• Ability to operate effectively in a dynamic environment with proven team management skills