Fraud Operations Specialist - SAR Filing Specialist (all genders)

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?

• Join our digital consumer banking offer Chase at our new JPMorgan Chase office in the heart of Berlin. In this exciting chapter of continued growth and expansion, we’re looking for a passionate Fraud Operations Specialist

• SAR Filing Specialist (all genders).

• As a Fraud Operations Specialist

• SAR Filing Specialist (all genders), you review pre-investigated unusual activity cases end-to-end, ensure investigation quality, and submit Suspicious Activity Reports to the relevant authorities when required. You help us manage risk by triaging new referrals, taking timely risk-mitigating actions, and coordinating communication with internal and external stakeholders. You will work in a fast-growing digital banking environment where your judgement, attention to detail, and collaboration help protect our customers and the firm.

Job Responsibilities:

• Review fraud and financial crime investigation cases end-to-end for accuracy, completeness, and adherence to standards
• File Suspicious Activity Reports (SARs) when escalation and reporting thresholds are met
• Coordinate external communication with authorities (e.g., Financial Intelligence Unit) and, where relevant, other banks
• Triage new unusual activity referrals by reviewing account information, transaction data, and relevant bank records
• Apply immediate risk-mitigating actions in line with procedures and controls, escalating as needed
• Manage workload, deadlines, and priorities, and escalate key risks and issues to management in a timely manner
• Maintain awareness of process, procedure, and regulatory changes, and incorporate updates into daily work
• Share insights and case learnings with investigation teams, supported by root-cause and error analysis
• Identify opportunities to improve processes and controls, and support implementation of enhancements
• Provide subject matter expertise for key process and technology initiatives and support strong feedback loops with referring teams
• Build strong partnerships across stakeholders and strengthen cross-functional collaboration

Required qualifications, capabilities and skills:

• Strong verbal and written communication skills, with the ability to influence and collaborate effectively
• Strong analytical and research skills with close attention to detail
• Ability to deep-dive into issues, investigate thoroughly, and drive to resolution with relevant parties
• Strong time management skills and ability to deliver under pressure and time-sensitive conditions
• Quality-focused work ethic with a strong controls mindset
• Flexibility and ability to operate effectively in a changing environment
• Demonstrated ability to build and maintain productive working relationship
• Excellent German and English

Preferred qualifications, capabilities and skills:

• Extensive experience within AML/fraud investigation in financial sector of minimum 3-4 years
• Experience with SAR filing (goAML) and communication with governmental authorities such as FIU
• Previous retail banking experience

#ICBCareer