Leverage your deep technical knowledge to reshape how clients experience our products and help to elevate every client interaction.

As a Client Solutions Architect Director in Digital Channels & Connectivity, you are a technical expert for a set of products. You are well-versed in the sales cycle and in designing solutions to address clients’ complex problems. As a leader on your team with advanced technical capabilities, you leverage your skills to innovate on how products are solutioned, designed, enhanced, and modified, and create new ways for teams to successfully consult with clients to continuously improve their experience with the firm’s products.

Job responsibilities

• Advises Client Solutions Architect teams on the strategies and best practices for configuring and modifying the firm’s existing products and solutions, often in partnership with Technology, to fit complex client use cases

• Coordinates with clients and our Development and Delivery teams, drawing on technical knowledge, experience, and client feedback to lead product design and define the development requirements for enhancements

• Engages Sales in solutioning and mandating deal stages on high-level pricing, pipeline planning, and account planning

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise working within a broad set of products to solve client use cases

• Extensive experience in partnering with clients in a technology field with engineers

• Experience in supporting a Sales team while pitching and delivering complex technical products, projects, or applications

• Demonstrated experience in structuring and handling complex business solutions or technology problems to meet client needs while advising teams on strategies and best practices