Join us to shape the future of conversational experiences and advance your career in a dynamic, inclusive environment.

As an Experience Design Senior Associate within the Chase Operations team, you will play a key role in creating seamless and engaging voice and chat interactions for our products and services. You will collaborate with cross-functional teams to deliver user-centric solutions that align business objectives with the needs of a diverse range of users.

Job responsibilities

• Designs and develops elegant voice and chat interaction solutions, ensuring consistency across products and platforms
• Applies advanced knowledge of conversation frameworks and user journey mapping to enhance engagement and satisfaction
• Conducts data-driven analyses of voice interactions to inform design decisions and generate actionable insights
• Collaborates with teams to incorporate inclusive design and accessibility guidelines for all users
• Operates with an iterative design mindset, using user feedback and analytics to improve voice experiences
• Assists in analyzing market trends and user research to inform strategic design decisions

Required qualifications, capabilities, and skills

• Three years in user experience design, conversation design, or a similar role focused on voice-enabled digital products
• Masters or Bachelors degree in Design, HCI, Behavioral Sciences, Linguistics, or related fields, or equivalent professional experience
• Proven ability to create engaging and functional voice or chat interfaces using industry-standard tools such as Lucid, Miro, Figma, or Voiceflow
• Experience designing and optimizing voice user experiences across multiple platforms, including mobile chat and voice assistants
• Demonstrated ability to interpret conversational data and transform it into actionable insights

Preferred qualifications, capabilities, and skills

• Experience in B2B or B2C environments with voice or conversational products
• Experience with generative AI and large language models to enhance conversational design and automation