The Consumer & Community Banking (CCB) Communications team is seeking a Multimedia Communications Senior Associate with a passion for visual storytelling and strategic communications. This line of business aims to lead awareness, engagement, and advocacy for the firm’s small business impact among policymakers, business owners, media, and communities nationwide.

As a Multimedia Communications Senior Associate within the Consumer & Community Banking Multimedia Center of Excellence, with a special focus on Business Banking. This role will conceptualize, produce, and deliver video, animation, and motion graphics across internal and external channels—including web, social media, in-person events, and digital signage. In addition, you will lead the full production lifecycle (creative development, scripting, storyboarding, direction, production and post-production), translating complex messages into compelling visual stories, upholding brand standards and accessibility requirements, optimizing content for platform-native performance, and managing timelines and deliverables in a fast-paced environment. The ideal candidate brings strong verbal and visual communication skills, meticulous attention to detail, and a passion for strategic storytelling that informs, engages, and inspires target audiences.

Job responsibilities

• Produce, plan, film, and edit original video content for internal and external platforms
• Own projects start to finish, identify topical content ideas, and develop and execute distribution strategies
• Engage senior business and client stakeholders to align objectives and manage expectations
• Lead the content approval process (sign-offs, contracts, releases) to mitigate risk and ensure compliance
• Maintain video archives and legal/compliance documents; retain proof of ADA compliance (transcripts, closed captioning, etc.)
• Manage local vendor relationships and coordinate agency projects to meet quality and brand standards
• Assist with podcast production, including editorial, audio production, and distribution
• Consult with teams across the Consumer & Community Banking to provide guidance on videos for conferences, recruiting, senior leader meetings, etc.

Required qualifications, capabilities, and skills:

• 5 plus years of experience creating compelling video content in a similar role (news, television, agency, corporate environment)
• Strong production skills: DSLR videography, audio recording and knowledge of various lighting techniques
• Proficiency with Adobe Creative Suite including Premiere Pro, After Effects, Audition required
• Proven track record managing the video production process through the development/ideation, pre-production, production, post-production, and promotion/distribution phases
• Experience developing visual content for various social platforms
• Ability to manage multiple priorities and deadlines in a fast-paced, collaborative and cross-functional environment
• Strong understanding of video formats and best practices for web & digital application
• Knowledge of copyright clearance, trademark, intellectual property licensing and fair use
• Strong design aesthetic in composition, typography, and color usage
• Very strong interpersonal, relationship-building and collaboration skills
• Self-motivated, comfortable working on tight deadlines and able to respond well to changing priorities

Preferred qualifications, capabilities, and skills:

• Still photography expertise
• Bachelor's degree in Media Communications or similar discipline required; technology or financial services experiences
• Animate, Character Animator, Illustrator, Photoshop