The Home Lending Correspondent Division manages business-to-business mortgage relationships, purchasing closed loans from mortgage bankers and supporting the full lifecycle of mortgage transactions nationwide, ensuring compliance, quality, and operational excellence.

As a Operations Senior Specialist in the Home Lending Correspondent Division, you are a key contributor, supporting post-funding activities by researching and resolving issues related to funded or newly delivered loans.

Job responsibilities

• Work independently and collaboratively to maintain high standards of quality and production
• Conduct in-depth research and resolve post-funding purchase advice discrepancies, including root cause identification and data corrections
• Prepare refund and billing requests for post-funding discrepancies
• Maintain production levels and file accuracy for all loans reviewed
• Proactively manage assigned pipelines, conduct follow-ups, and resolve questions from correspondents and internal partners
• Adapt to changes in the lending environment and assist in other areas as needed
• Promote a positive, inclusive, and professional work environment
• Perform other responsibilities as assigned by manager

Required qualifications, capabilities, and skills

• Prior experience in mortgage operations, loan processing, or post-funding activities
• Familiarity with MSP and Encompass Loan Origination System
• Advanced proficiency in Microsoft Excel and other MS Office products
• Strong attention to detail and advanced problem-solving skills
• Excellent written and verbal communication skills
• Comprehensive knowledge of the mortgage process, loan documentation, and investor guidelines
• Understanding of mortgage closing documents and regulatory requirements
• Strong analytical thinking and problem-solving abilities
• Experience with loan pricing and escrow review
• Superior organizational skills and attention to detail. Strong time management and multi-tasking skills
• Ability to balance and prioritize competing deliverables in a fast-paced environment. Work collaboratively, build relationships, and maintain professionalism

Preferred qualifications, capabilities, and skills

• Servicing and underwriting knowledge
• Prior customer service experience

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).