Leverage your deep technical knowledge to reshape how clients experience our products and help to elevate every client interaction.
As a Client Solutions Architect Director in Fusion Implementation, you are a technical expert for a set of products. You are well-versed in the sales cycle and in designing solutions to address clients' complex problems. As a leader on your team with advanced technical capabilities, you leverage your skills to innovate on how products are solutioned, designed, enhanced, and modified, and create new ways for teams to successfully consult with clients to continuously improve their experience with the firm's products. In this role you will build, develop, and manage a team of 20 Implementation Managers responsible for delivering end-to-end Fusion platform implementations for internal clients across the firm. The role will set the strategy, standards, and objectives for the implementation function, ensuring consistent, high-quality delivery and measurable business value. Additionally, you will work closely with Fusion Sales, Product, Engineering, and Solutions Engineering to drive seamless integration, adoption, and client success.

Job responsibilities

• Build, lead, and mentor a high-performing team of 20 Implementation Managers, fostering a culture of accountability, collaboration, and continuous improvement.
• Set the strategy, standards, and objectives for Fusion platform implementations, ensuring alignment with firmwide goals and best practices.
• Oversee the end-to-end delivery of data and AI solutions, managing a portfolio of projects ranging from short two-week engagements to large-scale, year-long initiatives.
• Partner closely with Fusion Sales, Product, Engineering, and Solutions Engineering to ensure seamless integration, clear requirements, and successful client onboarding.
• Establish and maintain governance, documentation, and best practices to drive consistent, scalable, and high-quality delivery across all projects.
• Act as an escalation point for complex or high-impact implementations, providing guidance and support to resolve issues and ensure client satisfaction.
• Monitor project health using defined KPIs and governance forums, proactively identifying and mitigating risks and dependencies.
• Promote standard methodologies for project management and implementation, and drive continuous improvement through feedback and lessons learned.
• Communicate effectively with internal stakeholders, providing regular updates on progress, challenges, and outcomes.
• Stay current on market structure changes, regulatory requirements, and Fusion platform enhancements to ensure the team remains at the forefront of industry best practices.

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise working within a broad set of products to solve client use cases
• Proven experience building and leading large, high-performing implementation or project management teams in fast-paced, collaborative environments.
• Demonstrated success in setting strategy, standards, and objectives for complex technology implementations.
• Strong problem-solving skills with exceptional attention to detail.
• Hands-on experience managing a portfolio of projects across multiple internal teams, vendors, and clients.
• Experience supporting or working with data, AI, or governance workflows.
• Ability to translate business requirements into clear, executable delivery plans.
• Strong data analysis and validation skills, including working with large datasets.
• Excellent communication, presentation, and stakeholder management skills.
• Excellent technical troubleshooting skills, with knowledge of data integration workflows.
• Comfort operating in ambiguous, evolving regulatory and client environments.

Preferred qualifications, capabilities, and skills

ABOUT US
JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM:

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.