Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Associate in the Corporate and Investment Banking Technology, Prime Finance & Clearing Production Management Support team, you will play a key role in ensuring the operational stability, availability, and performance of our production services across APAC. You will support Prime Finance functions including locates management, inventory management, borrow/return optimization, synthetic prime, client reporting, and other Prime Brokerage activities across a complex, integrated application suite. This role partners closely with Technology and Business stakeholders to drive timely analysis and resolution of day-to-day issues, safe and reliable daily releases, effective incident/crisis management, and strong adherence to Risk & Controls.

Job responsibilities

• Provide day-to-day technical and operational support for Front and Middle Office applications to ensure stability.
• Support end-to-end trade lifecycle applications (locates, trade booking, synthetic trade booking).
• Build strong partnerships across Production Management (APAC/global), Business, and Technology stakeholders.
• Partner with Application Development (AD) teams to implement fixes that improve stability, reduce risk, and minimize manual touches to production.
• Define and track capacity and resiliency metrics; strengthen failover and BCP capabilities.
• Enhance observability and monitoring for the trading application suite; proactively detect and remediate issues.
• Manage production incidents end-to-end, including timely engagement, escalation, and communications to business, technology, and vendor partners.
• Drive detailed post‑mortems with AD; track follow‑ups in Service Now for Problem Management.
• Engage throughout the SDLC to ensure smooth onboarding of new applications into Production.
• Plan, review, and execute application change releases with Business, AD, and QA to minimize change-related incidents (including weekend release/DR activities).
• Uphold firm Risk & Controls standards across incident, change, and problem management processes.

Required qualifications, capabilities, and skills

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or equivalent.
• Formal training or certification in production support experience in the financial services industry with 3+ years of relevant experience
• Product knowledge in stock borrow/loan and synthetic prime brokerage.
• Strong experience supporting trade booking platforms.
• Excellent SQL and stored procedure skills; experience with Sybase and Oracle.
• Proficiency in Linux/UNIX.
• Scripting skills in Perl and Shell.
• Hands-on experience with ITRS monitoring and observability practices.
• Understanding of networking, connectivity, and low-latency trading environments.
• Strong software/business systems design, analysis, development, and support skills.
• Excellent analytical and problem-solving skills; ability to prioritize and perform under pressure with high attention to detail and an ownership/leadership mindset

Preferred qualifications, capabilities, and skills

• Experience participating in disaster recovery testing and weekend release activities.
• Familiarity with Service Now Problem Management workflows.
• Experience enhancing monitoring and observability for trading applications.
• Exposure to automation initiatives that reduce manual tasks and improve production stability.