Become part of our Insights Center of Excellence and help shape the future of our business through innovative market research. As a Market Research Senior Associate, you'll manage multiple projects, collaborate with diverse stakeholders, and deliver high-quality insights in a fast-paced environment. We value creative, resourceful professionals who are passionate about research and consumer understanding.
As a Market Research Senior Associate, you will utilize a broad range of research methodologies to focus on consumer insights and support business strategy. You will manage multiple projects, interact with various stakeholders, and deliver high-quality work that drives decision-making. Your role will showcase your project management skills and passion for research, contributing to the success of our team and organization.

Job Responsibilities

• Understand the goals and needs of project stakeholders, centering on the goals and needs of end-users
• Select and manage research vendors to deliver projects on time and within budget
• Manage multiple projects and workstreams concurrently
• Synthesize research findings and create relevant, revealing, and inspiring reports
• Prepare presentation materials for senior management
• Deliver recommendations with confidence and consideration for diverse stakeholders
• Champion the voice of the customer within the business and across functions
• Contribute actively to strategy discussions
• Escalate project issues and risks appropriately, driving them to resolution by proactively identifying obstacles and solutions
• Identify and document best practices, driving their implementation

Required Qualifications, Capabilities, and Skills

• Bachelor's degree (BA/BS) required
• Minimum 4 years of experience in market or consumer research
• Independent and self-motivated, able to create structure and direction out of ambiguity
• Experience managing projects, project teams, and working with stakeholders and research vendors to achieve shared objectives
• Strong communication, interpersonal, and project management skills
• Analytical and conceptual thinking, with the ability to understand systems and processes
• Proactively seeks guidance, clarification, and feedback from others

Preferred Qualifications, Capabilities, and Skills

• Experience in financial services or related industries
• Advanced skills in research methodologies and data analysis
• Proven ability to drive process improvements
• Experience presenting insights to senior management
• Commitment to accuracy and compliance

ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans:

ABOUT THE TEAM:

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.