The Lifestyles Governance and Business Operations team is responsible for leading efforts to shape operational excellence. We partner with teams across the firm, including other Card and Connected Commerce pillars, functional partners, and stakeholders from legal, risk, controls, and compliance to maintain an effective oversight and controls environment in accordance with the Firms standards.

As a Vice President of Governance in Lifestyles, you will lead governance activities for product and campaign launches, partner with cross-functional teams, and provide subject matter expertise in audit, controls, compliance, and risk. You will help drive the resolution of emerging issues, support the implementation of change management frameworks, and ensure the organization’s readiness for major events and campaigns.

Job Responsibilities

• Execute governance processes for product modernization and Lifestyles campaign, event, and content launches, ensuring compliance with firm-wide standards and regulatory requirements.
• Support change management and incident management activities, including documentation, escalation, and resolution of issues.
• Partner with product, operations, marketing, legal, risk, controls, and compliance teams to facilitate effective oversight and drive operational improvements.
• Monitor adherence to governing programs and policies, and report on compliance status to senior leadership.
• Identify and escalate emerging risks, incidents, and operational challenges, recommending mitigation strategies.
• Support the development and delivery of training and enablement initiatives for governance and business partners.
• Maintain accurate records and documentation for compliance, audit, and reporting needs.
• Participate in process improvement projects to enhance operational excellence and risk management.
• Adapt to changing priorities and contribute to a culture of continuous improvement.

Required Qualifications, Capabilities, and Skills

• 7+ years of experience in audit, controls, compliance, risk management, or project management, with a focus on governance, change, or incident management.
• Experience executing governance or compliance functions in a large, regulated organization.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and work cross-functionally.
• Excellent communication and interpersonal skills for collaborating with internal teams and stakeholders.
• Analytical skills to assess risk, compliance, and operational readiness.

Preferred Qualifications, Capabilities, and Skills

• Experience supporting governance or compliance functions in a campaign-driven or product modernization environment.
• Familiarity with legal, risk, and compliance processes related to change management and incident resolution.
• Proficiency with project management tools and techniques.
• Experience in campaign or project launch coordination within a regulated environment.