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Vice President- Asset Management - Product Manager Sales Experience Platform (Service Cloud )

JPMorgan Chase

Vice President- Asset Management - Product Manager Sales Experience Platform (Service Cloud )

JPMorgan Chase

Mumbai, Maharashtra, India, IN

·

On-site

·

Full-time

·

3w ago

You are a strategic thinker passionate about driving solutions in Product Management. You have found the right team.

As a Product Management Professional within our Asset Management Marketing Group, you will be responsible for setting and improving our organizational objectives, and ensuring their consistent accomplishment. You will leverage your expertise to challenge the status quo, break down barriers, and foster a culture of continuous improvement. Your will inspire cross-functional teams to deliver bold, customer-centric solutions that set new standards in the industry.

Job Responsibilities

  • Lead the entire product lifecycle, from planning to execution and continuous improvement.
  • Manage risk and achieve ambitious business growth targets.
  • Inspire, coach, and mentor a high-performing product team.
  • Champion best practices in solution design, market research, prototyping, and product adoption.
  • Be accountable for product performance and invest in enhancements that deliver business value.
  • Monitor market trends and conduct competitive analysis to identify growth opportunities.
  • Build strong partnerships with business leaders to drive adoption and maximize impact.
  • Own and drive the Service Cloud implementation roadmap, including email-to-case and channel integration.
  • Build seamless integrations between sales and service organizations using Salesforce features.
  • Optimize workflows and enhance customer experience through digital channel and voice channel integration.
  • Collaborate globally with diverse teams to deliver impactful solutions.

Required qualifications, capabilities and skills

  • Demonstrate relevant experience delivering innovative products, projects, or technology applications.
  • Show a strong track record of driving transformation and business growth.
  • Possess deep expertise in the Salesforce platform and ecosystem, especially Service Cloud.
  • Lead end-to-end Salesforce Service Cloud implementations and successful deployments.
  • Architect solutions that automate workflows and boost agent productivity.
  • Translate complex AI concepts into actionable sales strategies.
  • Influence and drive adoption of product lifecycle activities from discovery to value management.
  • Lead organizational change and manage stakeholders across functions and geographies.
  • Drive alignment and execution across teams.
  • Work cross-functionally and globally with diverse product and business teams.
  • Deliver seamless user experiences and impactful solutions.

Preferred qualifications, capabilities and skills

  • Advanced knowledge of Salesforce Service Cloud and digital channel integration.
  • Experience with AI-driven sales strategies.
  • Strong leadership and mentoring abilities.
  • Proven success in managing global teams.
  • Expertise in workflow automation and agent productivity.
  • Experience in competitive market analysis.
  • Ability to drive organizational change and stakeholder alignment.

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About JPMorgan Chase

JPMorgan Chase

JPMorgan Chase is a multinational investment bank and financial services company that provides banking, investment, and asset management services globally. It is one of the largest banks in the United States by assets and market capitalization.

300,000+

Employees

New York City

Headquarters

Reviews

4.2

10 reviews

Work Life Balance

4.2

Compensation

4.3

Culture

4.5

Career

4.4

Management

4.1

75%

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Pros

Good pay and benefits

Work-life balance

Career advancement opportunities

Cons

Heavy workload at times

Career advancement takes time

Pay could be better in some roles

Salary Ranges

47 data points

Junior/L3

Mid/L4

Senior/L5

Junior/L3 · Analyst

21 reports

$126,500

total / year

Base

$110,000

Stock

-

Bonus

-

$95,450

$155,250

Interview Experience

4 interviews

Difficulty

2.8

/ 5

Duration

14-28 weeks

Interview Process

1

Application Review

2

HireVue Video Interview

3

Technical/Behavioral Assessment

4

Final Interview Round

5

Offer Decision

Common Questions

Behavioral/STAR

Technical Knowledge

Past Experience

Culture Fit

Case Study