J.P. Morgan Payments, a part of JPMorgan Chase that processes more than $10 trillion in payments daily and operates in more than 160 countries and over 120 currencies, is seeking an experienced communicator to help elevate the internal colleague experience across one of the most innovative and exciting areas in financial services. With more than 30,000 employees globally, Payments is committed to educating and informing colleagues about business objectives and priorities, and to building a focused Payments culture by embracing a “one team” approach while celebrating the success of the business and its people.

As an Internal Communications Vice President within the Global Payments Communications team, you will play a leading role in the People of Payments Council, partnering with Human Resources to improve the manager experience, support career growth and amplify the People Pillars. You must be able to prioritize, influence and work effectively in a matrixed environment and collaborate with cross-functional teams and stakeholders to lead initiatives that support the firm's commitment to colleagues. This position is part of the Colleague Experience communications team and reports to the Head of Colleague Experience Communications where you will be responsible for developing and executing effective, multichannel communications strategies—including town halls, newsletters, podcasts, executive messages and more—that create a clear understanding of J.P. Morgan Payments’ vision, mission and values for colleagues around the globe. The Internal Communications Manager will deliver impactful experiences that empower and engage employees, foster a unified Payments culture and support a collaborative, high-performing environment.

Job responsibilities

• Provide communications support for multiple executives in the Payments business, including strategic messaging, town halls, talking points, crisis communications, blogs, etc.) consistent with objectives related to business vision and objectives

• Contribute content to intranet and newsletters

• Convey information in a clear, consistent voice

• Identify and track key performance metrics to report on results

• Manage communications projects/initiatives from beginning to end

• Partner with global CIB Internal Communications colleagues to understand goals and assist in implementing communications tactics

• Help ensure effective communications globally, as needed, in coordination with Corporate Communications and regional communicators

Required qualifications, capabilities, and skills:

• 7 plus years recent experience in Marketing & Communications field

• Superior verbal, written and interpersonal skills; strong editing skills; web knowledge/digital savvy

• Proven ability to lead, influence, and align across cross-functional teams

• Proven stakeholder management experience

• Excellent organizational skills with the ability to multitask and prioritize high volume, high priority initiatives

• Commitment to maintaining the firm’s high standards related to risk, compliance and the Code of Conduct

• High level of independence, energy and integrity, demonstrates respect for a diversity of opinions and styles, and accepts accountability and responsibility

• Flexibility to work outside of normal business hours depending on business needs

Preferred qualifications, capabilities, and skills:

• BA/BS degree in Communications, Marketing or Journalism

• Solid understanding of the financial services industry

• Strong knowledge of corporate internal and employee communications strategies, best practices, implementation and execution

• Expertise in Word, Excel and PowerPoint. Additional software skills (Adobe, Acrobat Professional, Photoshop, HTML)