Global Workforce Screening team is part of Global Security at JPMorgan Chase and responsible for screening. Workforce Screening conducts background checks on new hires and rescreening of current employees and contingent workers, in partnership with Human Resources and Global Supplier Services. This function helps protect the firm’s assets, reputation, employees, and clients pursuant to firm policy and regulatory standards.

As a Regional Quality Associate, you play a vital conducting quality reviews to ensure adherence to operating procedures. Ensure processes meet necessary quality standards. This role involves inspecting, testing, and evaluating process to ensure compliance with company and industry standards. Execute on activities independently to ensure systems and processes meet defined quality standards. Analyze quality results, identify root cause, suggest solution to problems and identify improvement opportunities. Recommend quality reviews to identify and prevent errors (proactively or reactively).

Job Responsibilities:

• Participate in execution of quality management for screening function; adhere to quality control procedures and standards

• Conduct analysis of complex cases and identify next steps & case closure; decision maker for eligibility of hire/engagement

• Manage case queue in accordance with SLA processing time and quality control

• Analyze quality data and metrics to identify trends, root causes of quality issues and opportunity for improvement

• Collaborate with leadership and functional team to recommend enhancements and best practices

• Stay abreast of complex processes internally & externally with third parties

• Document and report findings and recommend follow up actions, when necessary

• Maintain accurate records of quality control processes, inspections, and results

• Mentor production staff on quality control procedures and best practices

• Understand various work streams of screening operations

• Ensure compliance with industry regulations and company policies

• Prepare metrics and monthly summary of issues/inquiries

Required qualifications, capabilities and skills:

• Work experience in banking or financial services industry

• Strong knowledge of quality control standards

• Certification in quality control (e.g., Six Sigma, ISO 9001) is a plus

• Ability to implement quality control to ensure processes meet established standards & specification

• Ensure compliance with standards, regulation, policies and procedure. Stay up-to-date with all related changes.

• Understand systems and various Screening workflows

• Proficiency in Microsoft office, intermediate Excel skills

Preferred required qualifications, capabilities and skills:

• Excellent communication and interpersonal skills

• Leadership and decision-making ability

• Time management and organizational skills

• Strong analytical and problem-solving skills