Work Smarter helps bridge enterprise-wide transformation initiatives directly to the needs of Consumer & Community Banking, focusing on modernizing how Card and Connected Commerce teams work through tailored practices, tools, and operating models. This team partners closely with Consumer & Community Banking leadership, translating broader firm strategies into actionable improvements for these teams—enabling them to adopt innovative approaches, leverage AI effectively, and achieve greater clarity and efficiency in their day-to-day operations.

As a Vice President – Strategy Manager within Work Smarter, you will help shape the firm’s transformation agenda by driving adoption of modern ways of working, elevating operating models, and embedding AI-enabled practices into everyday execution. You will lead complex, high-impact initiatives, while partnering directly with Consumer & Community Banking leadership in Card and Connected Commerce to align their transformation goals.

Job Responsibilities:

• Define strategy and lead technology adoption for Card and Connected Commerce in Consumer & Community Banking, ensuring modernization, AI integration, and improved operational efficiency and innovation.
• Drive cross-business alignment by convening executive forums to share best practices and accelerate transformation.
• Design and implement adoption strategies that deliver intuitive, valuable experiences for employees.
• Surface insights that inform enterprise investment and innovation decisions.
• Translate technology trends into actionable strategies for adoption and scale.
• Build and maintain expertise in core and emerging technologies, including GenAI and collaboration platforms.
• Drive change and transformation in meeting practices by encouraging the use of collaboration platforms, digital tools and best practices to have more impactful meetings

Required Qualifications, Capabilities, and Skills:

• 5+ years in Financial Services, Management Consulting, or Technology, with a focus on innovation, transformation, or change management / leadership.
• Proven track record of leading strategic initiatives and delivering measurable enterprise impact.
• Skilled at engaging C-suite stakeholders and senior leaders with clear, persuasive communication.
• Ability to distill complex challenges into strategic opportunities and actionable plans.
• Strong organizational, program management, and leadership skills.
• Demonstrated ability to build partnerships across diverse teams and functions.
• Ability to quickly learn and apply new tools and emerging technologies (e.g., GenAI, LLMs, collaboration platforms) to drive adoption and improve processes.

Preferred Qualifications, Capabilities, and Skills:

• Deep expertise in Microsoft 365 suite (Teams, One Drive, MS Copilot) and other collaboration tools.
• Hands-on experience applying emerging technologies—including AI and large language models (LLMs) to solve business challenges and drive transformation.
• Ability to lead and deliver transformation initiatives, successfully guiding organizations and teams through changes to achieve sustainable cultural and operational improvements.
• Experience mentoring and developing high-performing teams.