Join JPMorgan Chase in Fund Servicing and become a pivotal part of our dynamic team. This role offers a unique opportunity to leverage your expertise in fund servicing operations while driving innovation and efficiency. At JPMorgan Chase, we value career growth and provide a supportive environment for professional development. Be part of a team that is committed to excellence and making a significant impact in the financial services industry.

Job Summary:

As a Fund Servicing Lead within JPMorgan Chase, you will be a key player in our fund servicing operations, leveraging your deep knowledge of fund accounting and administration to deliver exceptional service. Your role will involve working closely with various teams, external vendors, and consultants to ensure smooth operations and compliance. You will be responsible for managing a diverse team, interpreting customer needs, and identifying trends to generate innovative solutions. Your advanced listening and questioning skills will be crucial in understanding and addressing complex issues. Your role will also involve strategic planning, stakeholder management, and process automation to improve efficiency and resilience. Your ability to mentor and resolve conflicts will be essential in fostering a positive team environment and driving continuous improvement.

Job responsibilities

• Oversee the execution of fund servicing operations, ensuring compliance with regulatory requirements and maintaining high service standards.
• Utilize advanced listening and questioning skills to interpret customer needs, identify trends, and generate innovative solutions.
• Implement strategic plans and administer projects to achieve objectives, leveraging process automation and continuous improvement techniques.
• Mentor a diverse team, fostering an inclusive environment and promoting professional growth while ensuring quality service delivery.
• Establish and maintain productive relationships with stakeholders, using emotional intelligence and stakeholder management skills to drive beneficial outcomes.

Required qualifications, capabilities, and skills

• Demonstrated expertise in fund servicing operations, with at least seven years of experience focusing on fund accounting and administration, evidenced by successful execution of related tasks and responsibilities.
• Demonstrated ability to interpret customer needs and generate innovative solutions in a fund servicing environment.
• Proven experience in strategic planning and administering projects, programs, or systems in a financial services setting.
• Advanced proficiency in listening and questioning, with a track record of using these skills to address complex issues in fund servicing.

Preferred qualifications, capabilities, and skills

• Experience in stakeholder management and emotional intelligence.
• Ability to drive mutually beneficial outcomes in a cross-functional team environment.
• Strong conflict resolution and mentoring skills.

ABOUT US
JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM:

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.