Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Vice President of Content Design in Digital Channels, you will develop and execute content strategy for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute, to the success of JPMorgan Chase's user experience design efforts.

Job responsibilities

• Develop and implement content design strategies for multiple components of a product or a series of products, ensure alignment with business requirements and user experience goals
• Facilitate discovery workshops with cross-functional stakeholders
• Collaborate with cross-product teams to craft guidelines and frameworks that can be utilized across Channels-owned spaces and LOBs
• Socialize guidelines and frameworks in different forums, at different altitudes and adjusting, as necessary, based on input
• Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey
• Leverage AI-powered tools to accelerate content ideation and testing
• Influence and secure senior leadership alignment on content recommendations
• Be a key partner in content-focused user research

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
• Advanced technical literacy and deep understanding of content platforms and their impact on user experience

Preferred qualifications, capabilities, and skills

• Experience with crafting guidelines and frameworks
• Deep understanding of design systems and patterns (both design and content patterns)