Join our Team and play a crucial role in assisting clients to launch and service Exchange-Traded Funds (ETFs). Our team provides an integrated suite of services including global custody, fund accounting and administration, transfer agency, and basket settlement services

As an ETF Operations Associate within our comprehensive services team, you will be instrumental in helping clients mitigate risk, enhance returns, and increase efficiency. Leveraging our global resources. You will be involved in launching innovative fund structures and engaging our clients through a consultative process.

Job Responsibilities:

• Manage & monitor the end to end ETF Lifecycle from order placement to settlement of burst transactions; Monitoring incoming cash receipts on ETF orders and managing incoming/outgoing collateral on ETF orders.
• Complete Portfolio Composition File (PCF) Analysis and Trouble-shooting.
• Research and resolve client inquiries regarding trade and settlement activities in a timely manner.
• Build relationships with J.P. Morgan’s Global ETF Clients, Authorized Participants and External Vendors and maintain an excellent and interactive relationship with internal partners including Client Services, Custody, Fund Accounting & Global ETF Team.
• Drive efficiencies and process improvements within the team and oversee management reporting and efficiency metrics.
• Support new business initiatives & Authorized Participant on-boards.
• Work closely with Product development and Technology to ensure successful development and implementation of new products and product enhancements.

Required Qualifications, Capabilities and Skills:

• ETF servicing experience – the successful candidate will have ETF servicing experience in operations, client service, fund accounting or custody.
• Excellent analytical & problem solving skills.
• Ability to complete multiple tasks accurately and in a timely manner.
• A strong team player with an ability to work in teams distributed across the globe, ability to influence across multiple teams.
• Adaptability to a fast paced, consistently changing environment.
• Strong written and verbal communication skills with complimentary presentation skills

Preferred Qualifications, Capabilities and Skills:

• Proven experience in delivering on commitment to clients - ability to interact efficiently with Clients and effectively manage client expectations.
• Experience in dealing with complex, demanding client organizations and an ability to develop strong client relationships.
• Ability to move initiatives forward in a cross-functional and matrixed operations organizational model.