The Wholesale KYC Operation (WKO) team is a global team with locations in major locations such as New York, Delaware, London, Bournemouth, Hong Kong, Singapore and China. The team owns the end to end onboarding and periodic record renewals process which involves working closely with internal stakeholders to serve as a single point. The team functions in close partnership with Sales, Operations, Credit, Legal and Compliance to ensure efficient and timely on boarding/record renewal. WKO plays a critical role in introducing new clients to our organization as well as ensuring full due diligence is done with respect to new and existing relationships. This team is responsible for the enforcement of controls associated with Know Your Client (KYC) and Anti Money Laundering (AML) regulatory requirements.

The role will consolidate the KYC profile and will ensure that all KYC and AML policies are adhered to and will be responsible for conducting reviews of client’s documentation stored in internal repositories and publicly available information, initiating the necessary screening against relevant search engines and sanction lists and communicate any additional deficiencies back to the business.

The successful candidate will be responsible for managing the end to end onboarding process, delivering a high level of client service and relationship management.

The chosen individual will be the single point of contact for the Client during their onboarding and renewals process. They will effectively manage internal stakeholders, prioritize the pipeline through to completion, and facilitate operational performance reviews and metrics to continue to improve the client’s experience with JPM.

Job responsibilities

• Manage the client on-boarding and renewal process

• Reviews KYC records submitted by KYC Analyst for accuracy / completeness / compliance with AML, Local and Corporate Due Diligence requirements.

• Identifies and communicates outstanding requirements or potential issues to KYC Analyst in a timely manner.

• Review and validate documents supporting evidence to the KYC record in the system.

• Liaises with Quality Assurance and Compliance during the Onboarding process.

• Provide guidance and oversight to Onboarding team with respect to policies, priorities and procedures

• Liaise with team leads within country and region to facilitate knowledge sharing

• Identify and execute process improvements and provide support on key process and technology initiatives

• Supports Onboarding Manager’s overall LOB engagement strategy by working with a specific Front Office sub-LOB to develop strong partnerships, escalate issues, and eliminate roadblocks.

• Coordinates case prioritization, capacity planning, and assign cases to team members. Includes organizing engagement with Front Office by client families, across new onboardings and renewals.

• Teamwork with other supporting areas such as Legal, Compliance, Internal Controls, Technology, Client Services, as well as with other Regional and Global Client Onboarding teams. Provide operational support to supply audit/compliance/regulatory with documentation/analysis.

• Identify and apply regulatory requirements of the different applicable jurisdictions and internal procedures.

• Calls and respective escalation of issues, prioritization of closures by risk and due date.

• General understanding of and execute AML (Anti money laundering) policies and internal procedures, in accordance with local and global principles. Study of legal and commercial documents, in order to understand client´s activity, structure, and risk associated.

• Ensure Standard Operating Procedures are updated reflecting the latest procedures.

• Prepare data or reports as required by regulatory and senior management needs related to clients.

Required qualifications, capabilities, and skills

• Fluent in written and spoken English and Mandarin.

• University graduate with minimum 5-10 years relevant banking experience.

• Strong interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business heads and senior managers.

• Sound knowledge on KYC / client onboarding, familiar with corporate and regulatory developments on AML.