At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub Function:

External Customer/Product Training

Job Category:

Professional

All Job Posting Locations:

North Ryde, New South Wales, Australia

Job Description:

About Vision

Fuelled by innovation, we offer our customers next generation technology to make vision possible for more patients worldwide. Are you passionate about improving and expanding the possibilities of vision treatments? Ready to join a team that’s reimagining how vision can be optimised during cataract surgery? Our Vision team solves the toughest health challenges in partnership with healthcare professionals, driving business results and advancing patient outcomes.

Visit us at https://www.jnj.com/medtech to see how your unique talents will help patients on their journey to wellness.

The Opportunity

To support the ongoing growth of our Surgical Vision business, we’ve created a new opportunity for a Clinical Support Manager to join our team in Sydney. Working closely with the Professional Education Manager, the Clinical Support Manager will provide episodic clinical support to Eye Surgeons across ANZ, adopting and advancing their use of presbyopia-correcting intraocular lenses (PCIOLs). In this field-based role, you are primarily responsible for providing onboarding support for new clients and their surgical teams, ensuring a smooth integration of PCIOLs into their practice. You will also offer responsive, referral-based support to address unexpected challenges and/or provide expert guidance, enabling customers to confidently manage the transition to PCIOL technology and deliver optimal patient outcomes.

About You

• Degree qualification in Orthoptics or Optometry, with minimum 3 years’ experience in Ophthalmology practice, particularly in supporting the use of Presbyopia Correcting Technology
• Expertise in Patient Counselling, Biometry, Topography, Intraocular Lens (IOL) Calculations, and Subjective Refraction are essential
• Previous experience in education or sales is highly regarded, along with strong communication and presentation skill
• Strong organisation and problem-solving abilities, with high attention to detail
• Ability to work independently as well as collaboratively in a team, and a positive can-do attitude

Why Choose Us

• Competitive remuneration package
• Continuous training and support
• Award-winning leadership development programs
• Inclusive, flexible, and accessible working arrangements
• Equal opportunity employer supporting diversity and inclusion

Our Benefits

• Up to 18 weeks of parental leave to support new parents
• 4 days of volunteer leave to give back to the community
• Option to purchase up to 2 weeks of additional annual leave for extra time off
• Enjoy a dedicated Wellbeing Day to prioritise self-care
• Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities
• Access to an Employee Assistance Program for personal and professional support
• Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support
• Life insurance coverage for added peace of mind

And much more...

Great Place to Work® Certified – 2025

Great Place to Work® Certification recognises employers who create outstanding employee experience. The certification process is recognised worldwide as the global benchmark for identifying outstanding workplaces.

Johnson & Johnson – Australia and New Zealand were certified as a Great Place to Work® in ANZ in its first year of participation.

This position requires frequent travel to hospitals across Australia & New Zealand. All applicants must have rights to work in Australia, a reliable car and a valid Driver Licence.

Required Skills:

Clinical Support, Customer Onboarding, Inservice Training, Medical Devices, Orthoptics

Preferred Skills: