At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

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Job Function:

Customer Management

Job Sub Function:

Customer Service Operations:

Job Category:

People Leader

All Job Posting Locations:

Dubai, United Arab Emirates, Istanbul, Turkey

Job Description:

Johnson & Johnson Vision is recruiting for a Customer Collaboration Deliver Lead, Vision CEEMA (12 Months Assignment) to be based in Istanbul / Türkiye or Dubai / UAE.

About Vision

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Position Overview:

This position plays a critical role in aligning internal supply chain functions and customer priorities to achieve operational and strategic goals. The CPFR Deliver Lead is responsible for leading structured collaboration with selected customers in the areas of Customer experience, Distribution and Transportation. The role works cross-functionally with internal stakeholders in supply planning, logistics, customer service, commercial functions, and externally with customer supply chain teams. The objective is to deliver high service levels, improve supply chain responsiveness, and support mutual operational performance.

Key Responsibilities

Customer Collaboration:

• Develop strong working relationships with customers to align customer service, distribution, transportation, logistics, and supply chain performance goals.

• Ensure clear and transparent communication with customers to maintain trust and strengthen relationships.

Process Standardization and Management:

• Support the refinement of E2E processes including order management, warehouse operations, distribution and transportation to support customer-focused operations.

Performance Management:

• Track and regularly review key performance indicators for E2E order management, i.e. OTIF-D.

Customer Issue Resolution:

• Act as the primary contact for addressing customer concerns related to E2E order management, replenishments, and supply chain constraints.

• Collaborate with internal teams to identify root causes, resolve issues promptly, and implement preventive measures to avoid recurrence.

Cross-Functional Coordination:

• Collaborate closely with Commercial teams to ensure customer needs and business priorities are reflected in planning and execution.

• Engage with demand planning, customer service, distribution, and supply planning teams to ensure effective implementation and maintenance of CPFR Deliver practices.

Problem Resolution:

• Proactively address challenges such as data quality gaps, lack of transparency, or process misalignment by implementing clear and actionable solutions.

Qualifications & Skills

Education:

• Bachelor’s degree or equivalent experience in Supply Chain Management, Customer Collaboration, Logistics, Business Administration, or related fields.

• Relevant certifications (e.g., APICS-CSCP) are a plus.

Experience:

• Minimum of 5 years of proven experience in supply chain, customer collaboration, or key account operations.

• Experience in Medical Devices 'Last Mile' Supply Chain Management is desirable

Technical Skills:

• Proficiency in ERP systems such as SAP (ECC or S/4HANA).

• Solid understanding of customer collaboration platforms and data sharing interfaces

Key Competencies:

• Excellent communication skills to build partnerships and align cross-functional teams.

• Analytical approach with a focus on data-driven decision-making and problem resolution.

• Solid understanding of supply chain processes, planning, and execution.

• Validated ability to lead sophisticated projects and multiple collaborators simultaneously.

• Fluent in English; additional language skills are considered an advantage

Regional Knowledge:

· Familiarity with CEEMA region market dynamics and customer-specific requirements is highly desirable.

Travel:

· Willingness to travel within the CEEMA region (about 10-20%) to meet with commercial collaborators and customers to support implementation and improvement activities.

Location:

· Istanbul, Dubai

Required Skills:

Preferred Skills:

Consulting, Customer Analytics, Customer Centricity, Customer Engagement, Customer Relationship Management (CRM), Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Developing Others, Inclusive Leadership, Leadership, Problem Solving, Process Optimization, Quality Services, Service Excellence, Standard Operating Procedure (SOP)